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附近酒店
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1 - 6 条点评,共 9,011 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2周前点评

这是我们第五次来这家酒店,每次入住都感到越来越好。除了是一家令人惊叹的酒店外,真正吸引我们一次又一次来这里的原因是工作人员对我们的关注和热情。仅举几个让我们在这里的体验更好的人:Martín Ubiera、行政总厨Arturo、Eulin Martinez、Gregory、Irving(服务台职员)、Felipe和Obeydis(海滩工作人员)、Jessenia、Raul、Luis(酒吧工作人员)、Vanessa(客房服务人员)、Amber和Yocasti(预订处工作人员)、Ruth(SPA工作人员)、Adenawe Pérez。酒店的食物和服务都很好,我丈夫在这里办的生日周很成功。还会再来的,谢谢这里所有的工作人员。

1  感谢 Ailinrod
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
MeliaCM,The Reserve At Paradisus Palma Real 的 Manager,回复了这篇点评回复时间:2周前
Google 翻译

Dear Rodriguez family,

Thank you for the great review and rating! We are glad to read that you enjoyed your vacation here. Thank you for choosing The Reserve at Paradisus Palma Real as your recent vacation destination. We hope to see you come back soon in the near future. It was our pleasure to serve you!

Warm regards,
Guest Service Center Management

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2019年7月11日的点评

不推荐。这是我们经历过的最糟糕的假期。这食物早晚都不能吃。当你坐下来的时候,从外面看起来闪闪发光和诱人的餐馆是最令人失望的。如果我们想要一杯像样的葡萄酒,我们就得去大厅里的葡萄酒店,为美国15美元一瓶的葡萄酒支付令人振奋的价格。酒是劣质的。服务员不细心,整个酒店的工作人员充其量都显得漠不关心。我们的海滨房间位于迪斯科舞厅的上方,必须忍受噪音和振动,直到深夜。海滩上到处都是想卖给你假雪茄的小贩,凡是你能想到的,他们不断地缠着我。我觉得不安全。

感谢 Jet42742
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MeliaCM,The Reserve At Paradisus Palma Real 的 Manager,回复了这篇点评回复时间:4周前
Google 翻译

Dear Jet42742,

We would like to extend our most sincere apologies for the inconveniences you encountered during your recent trip. Our goal is always to offer you a perfect getaway and, for that matter, we are really sorry to realize we did not achieve our purpose during your stay. Allow us to assure you that all your remarks have already been shared with the departments involved, in order to avoid similar situations in the future.

We are sorry if the presence of vendors disturbed you. Please, be aware that beaches in the Dominican Republic are public and we provide security guards in the area in order to protect your privacy. However, we are currently discussing this situation with the local authorities.

We reiterate our apologies and really hope you give us another opportunity to welcome you and offer you an unforgettable experience.

Warm Regards,
Guest Service Center Management

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2019年6月21日的点评

首先要申明的是,我们以前从未来过多米尼加,所以不知道该期待些什么。住在这家酒店真的是一次很棒的体验。自助餐摆盘精致,美味可口。氛围也很棒,我们感到很安心。我还记得,如果我们想去什么地方,只要告诉我们的管家约瑟就可以了,他非常细心体贴,竭尽全力确保我们在这里能够感到舒适和放松。我们也挺喜欢这里的房间和客房服务。海滩很美,我们甚至还去玩了一下帆伞运动。肯定还会再来的。强烈推荐约瑟。

感谢 John K
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
JuanP5826,The Reserve At Paradisus Palma Real 的 Guest Experience Director,回复了这篇点评2019年6月22日已回复
Google 翻译

Dear Mr. John Khoury.
First and foremost thank you very much for choosing the Dominican Republic and our beautiful Paradisus Palma Real as your honeymoon destination, despite the current news coverage. We are honored to hear that you and your wife had an excellent time with us and that we exceeded your expectations.
We are looking forward to welcome you to your upcoming anniversary in 2020.

Warm regards,
Guest Experience Director

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2019年5月30日的点评

如果你是那种招蚊子的体质,那请你一定一定记得在每次晚上出门前喷一点防虫喷雾!我就是那种招蚊子的人,我一开始压根都没注意到这个问题,但我发现后已经为时已晚!酒店的工作人员很好,如果你忘带了防蚊喷雾的话,酒店会为你提供!!

感谢 PMT369
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JuanP5826,The Reserve At Paradisus Palma Real 的 Guest Experience Director ,回复了这篇点评2019年5月31日已回复
Google 翻译

Dear Guest,

We are really glad to know you had a wonderful time at The Reserve Paradisus Palma Real. However, we are sorry for the mosquitoes. We implement regular pest control system, nevertheless, we will certainly address your remarks with the departments involved, in order to improve this situation.

We really hope you come visit us again, so we can offer you, once more, an unique experience.

Warm Regards,

Guest Experience Director

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2019年5月16日的点评 通过移动设备发表

我和我的家人在6个月以前第二次来到这里。我们真的很享受这里的活动、美食、音乐和友好的工作人员,他们会照顾好你和孩子。超级适合小孩子的地方。亚历杭德罗(亚历杭德罗)是令人惊叹的尊巴老师和表演者,建议去他那儿上课,满是欢声笑语和愉快的时光。我肯定会回到这里。

感谢 515ku
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JuanP5826,The Reserve At Paradisus Palma Real 的 Guest Experience Director ,回复了这篇点评2019年5月17日已回复
Google 翻译

Dear Guest,

We are delighted to hear how much you enjoyed our resort, its activities, gastronomy, entertainment and the friendly and helpful attitude of our team. They are for sure one of our greatest assets and, for that matter, it will be a pleasure to share your feedback with Alejandro and the rest of our staff.

Thanks for being part of our family. We look forward to your next visit.

Warm Regards,

Guest Experience Director

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