Our team member Laura goes above and beyond every morning to provide our guests with an unforgettable breakfast experience at Aroma Cafe. We would like to thank you for taking from your time to highlight her dedication and hospitality during your most recent visit.
We are truly sorry to read about the mishap encountered during your stay with us. Please know that we have shared your review with the company that takes care of our elevators, so they can make corrective measures in this matter. We have an ongoing preventive system, as the safety and wellbeing of our guests is our priority. Thank you for giving us the opportunity to serve you at La Concha Renaissance Resort.
We take great pride in the friendly and efficient service our dedicated team members provide our valuable guests. Thank you for taking the time to share with us your remarkable experience at The Loft Rum Bar. For new reservations and the best available rate for your next stay with us, you can contact us directly by calling 1-866-888-1958.
We are glad to read you enjoyed your room in our Suites Tower, and that we were able to meet all your expectations. We hope that should your future travels bring you back to the San Juan area, you will choose La Concha Renaissance Resort once again. For new reservations and the best available rate for your next stay with us, you can contact us directly by calling 1-866-888-1958.
Please accept my apologies for the inconveniences experienced during your stay with your room not being serviced. We are committed to hospitality and service and it saddens us to learn we have failed you on this occasion.
Comments like yours helps us determine those areas of opportunity in order to improve our service and ensure our guests are satisfied.
Once again, my most sincere apologies.