Dear Jonathan N,
Warm greetings from Mulu !
Thank you for staying with us and taking the time to share a review.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay.
Please accept our apology for the disappointment you experienced.
Your comments have been shared with the appropriate hotel teams to be followed up on.
Once again, thank you for your valued feedback.
Benjamin Wolff
Resort Manager