我在那里住了三次，我打算很快再次返回，地方很干净、美丽！ 工作人员很棒，他们热情好客，服务卓越，整体来说我最喜欢的地方是赛维车瑞雅！ 谢谢罗莎琳德和马努埃尔，特别感谢鲁道夫，他让我们感到宾至如归，也非常感谢来自费尔南达的特别邀请，她请我们到厨师的餐桌吃东西。不能忘记自助早餐的服务员，他们真实太棒了！ 我给大家推荐这家酒店，你不会后悔！更多
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酒店需要在房间里加装除湿器。这种房间过于潮湿的情况还可以通过严格规定员工的服务行为有所改善。因为当他们打扫房间时会一直把门撑开：这样很容易把房间里的东西都弄得潮湿了。比起“Condesa”，我们不如给酒店重新起个名字叫“Condensa（冷凝）”算了。入口处的门上的挡风雨条应该要修一下了：雨条和门之间有巨大的缝隙，使得热空气和空调冷气交汇凝结。做了这些工作时候，情况可能会有所改善，但如果不装除湿器，除湿效果不会太好的。房间里湿度太大了，如果不控制一下，你会因为睡在潮湿的床单上给身体带来的持续压力而在睡眠中生病的。即使你没有把行李从手提箱里拿出来，你的行李里的密封空间也同样会吸收湿气，因为潮湿的湿气完全可以穿过拉链的阻挡。
I appreciate your valuable feedback concerning your recent stay at Fiesta Americana Condesa Cancun. I apologize for the terrible first impression, I assure you that these situations are completely uncharacteristic of the standards that we operate by.
I would like to extend my sincere apologies for the inconvenience that you had in your room with the A/C. I can assure you that we are aware of the situation that you mentioned and are worked to fixe it, the problem was the automated system. Please accept my apologies and do not hesitate to contact me with any further comments regarding your experience with us.
Best regards,
Pilar Tapia
General Manager
我们在费斯塔美国酒店&度假村玩得很开心，我们想要找个地方好好休息放松一下，让自己暂时逃离都市的快节奏生活，在费斯塔美国酒店&度假村我们得到了想要的一切。我们只外出看了一天的风景，其他时间都待在酒店里。事实上费斯塔美国酒店&度假村内的设施很齐全，这是一家综合型的度假酒店，基本不用离开酒店你就能享受一切美妙的东西。这里的海滩、美食、娱乐和工作人员都很棒。毫无疑问费斯塔美国酒店&度假村真的很棒。我会将这里推荐给那些情侣、家庭旅客和各界人士，我认为大家都会在这得到宾至如归的感觉！感谢费斯塔美国酒店&度假村的所有人！
Thank you very much for having chosen Fiesta Americana Condesa for your recent getaway, and for taking the time to share your comments. I am very pleased to read that you enjoyed your stay and the personalized service of our Entertainment team. I will extend your special comments to all involved for their extraordinary performance.
We are looking forward to welcoming you back to paradise and exceed your expectations.
Warm regards,
Pilar Tapia
General Manager
我们在这个度假村酒店住的非常开心，所有的员工都很棒。我们真的很感激我们的服务生阿德里安，管理员乔纳森，厨师乔纳森还有主持人卢皮塔！非常感谢他们让我们度过了这么棒的假期，我们永远不会忘记这个假期的，我们会再来的。
Allow me to express my sincere appreciation for writing about your experience at Fiesta Americana Condesa Cancun. It is a source of great pride to read that we have managed to create memorable moments for you. I am certain that your comments will be very much appreciated by Adrian, Jonathan, Chef Jonathan, and Lupita as it is always heartwarming to read that your efforts are being reflected in satisfied guests that are motivated to return.
Looking forward to welcoming you back soon and make every effort to exceed your expectations.
Warm Greeting,
Pilar Tapia
General Manager
这是我们第四次来坎昆，我们一共11人。这里是不错的度假胜地，有美丽的游泳池和海滩，还有很多吃的地方，但我不会再来这里了。非常不幸，保险箱里我的600美元被盗了。向服务台报告后，他们派技术人员核实有人重置了保险箱。几天后，我被告知向警方报案。之后我多次前往服务台询问进展，但被告知他们需要采访员工。从那以后已经一周没有电话或电子邮件了。我觉得这件事被隐瞒了…要小心！！！
Thank you for your review. I would like to apologize for the considerable distress that this situation has clearly caused you, it is my deepest regret that this issue prevented you from enjoying any part of your trip.
I regret that you have the impression that we are not addressing your complaint. I would like to make it clear that security matters are taken very seriously at the Fiesta Americana Condesa Cancun. Accusations like these are not taken lightly and we are working in towards the best for you.
Our insurance company is already aware of the situation and will proceed accordingly with their policies. It is important to clarify that insurance companies do a procedure that takes time in most cases.
We truly appreciated your understanding and patience.
I remain at your service,
Pilar Tapia
General Manager
我都不知道该从哪里开始说关于费斯塔美国酒店所有伟大的事情…我哇的一声进入大厅办理入住手续…工作人员的热情好客是我从未见过的。他们帮我拿着行李……把行李带到我的房间。在我办理入住手续的时候还给我拿了杯饮料……房间真是太棒了。游泳池和海滩是完美的。食物太棒了。尤其是早餐。酒店内有5或6家餐厅。包罗万象。所有你都能吃…所有你都能喝。我给这个度假胜地的每样东西都打10分，简直是完美！但是工作人员，每一个工作人员，服务员，清洁工，游泳池和海滩区的工作人员，餐馆的工作人员等等。。费斯塔美国酒店每位员工，都应该得到12分，虽然是10分制……试试费斯塔美国酒店。你一定不会后悔的
Thank you very much for this kind review. It’s a pleasure to know that this experience was a very positive one for you, highlighted by our great service and selection of food. I am sure that your feedback will serve as an encouragement to our team, as we strive to continuously improve the quality of our services. Thank you again for all your kind comments. We are looking forward to your next visit, do not hesitate to contact us for any pre-arrival arrangements.
Greetings,
Pilar Tapia
General Manager
非常推荐这个地方。服务是超越一切的。我建议你去Kambu餐厅。我们的服务员是罗伯托，他非常友好，是我在墨西哥遇到的最好的服务员。我们还见到了厨师费利佩和经理米格尔。两个人对我们都非常有礼貌。我们在这里吃了三次，每次吃的都不一样。每一次都比上次好。我们早餐还有两个很棒的服务员!胡安何塞(JJ)和林伯在我们的住宿期间都对我们非常好!对这个地方说得再多也不为过!会回来!
