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1 - 6 条点评,共 3,783 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月13日的点评

我在6月26日到7月2日在这度假!除了我对这家酒店的8次投诉外,我最主要的投诉是这家酒店的病毒,我的两个孩子,一个2岁,一个11岁,一到家就得了手足口病,在急诊室连续3天发烧,体温达到103-104华氏度!请小心,记得不要把你的孩子带到这里来!盼望酒店有人就此事给我发电子邮件或发信息。

1  感谢 gabrielita568
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
SocialMediaSeadust,Seadust Cancun Family Resort 的 Social Media,回复了这篇点评2019年7月15日已回复
Google 翻译

Regards Gabriela,

First of all, we thank you for choosing Seadust Cancun Family Resort for your recent visit to Cancun.

All this is not an indicative of our high standards of quality and service.

We want to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.

We know that there are cases about a "virus" in our resort, we have taken the time to contact each person to indicate an equal or similar situation for a proper monitoring, which has helped us to take corrective measures as a method of prevention.

We understand your disappointment and hope you could give us another opportunity to welcome you at Seadust Cancun Family Resort.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月19日的点评 通过移动设备发表

在一个所谓的家庭度假村,在晚上10:30过后举行派对,在我们的房间外播放音乐。1岁的宝宝很难保持睡眠状态。在派对区域让带孩子的家庭入住应该提前考虑到,至少给我们一个警告。谢谢。

感谢 Darya A
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
Seadust_Cancun,Seadust Cancun Family Resort 的 Social Media,回复了这篇点评2019年6月22日已回复
Google 翻译

First of all, we thank you for choosing Seadust Cancun Family Resort for you recent visit to Cancun.

It’s a surprise for us to read such a bad review as this is not the quality and service that characterizes us. Definitely your comments have been shared with our management team and definitely we will always make our best effort to improve our services to guarantee that your future visit goes beyond your expectations.

Thank you for sharing you feedback with us, we’ll be sure to follow up on your commentaries.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月17日的点评

这是我第二次住在这个度假区。酒店把名字改成了“Seadust”。这里改善了很多。酒店为孩子们提供了很棒的活动以及很多其他事。这里唯一的缺点是,当我的房间被打扫时,酒店从来没有留下过足够多数量的毛巾。住在那里时我每天都得打电话投诉这件事,要求酒店提供毛巾或面巾。有时我要打两次电话,因为花费的时间太长了。这里的食物不错,我很喜欢24小时客房服务。

感谢 crcu113
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Seadust_Cancun,Seadust Cancun Family Resort 的 Social Media,回复了这篇点评2019年5月20日已回复
Google 翻译

We would like to express our gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it.

We have no doubt that your review will be of great help for many traveler while making their decision to visit Seadust Cancun Family Resort. Thank you for the warm words regarding our staff, service, food and general atmosphere. We are looking forward to welcome you on many future occasions, which we will be happy to make every special for you.  

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月28日的点评

不会考虑是否存在食物过敏;工作人员在服务结束后强烈要求收取小费;客房服务需要2个小时或者更久才能送到房间,或者在订购后从未送到房间。但是,工作人员很友好,乐于助人。

与 RCI 合作收集的点评
感谢 Scenic34912943900
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Seadust_Cancun,Seadust Cancun Family Resort 的 Social Media,回复了这篇点评2019年4月29日已回复
Google 翻译

First of all, we thank you for choosing Seadust Cancun Family Resort for you recent visit to Cancun.

We appreciate you taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. We are taking measures to improve our quality levels in facilities and guest services.

We hope to have the opportunity of welcoming you back to improve your perception of us.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月20日的点评 通过移动设备发表

我们来这里出晚饭,玩的非常开心。我的服务员胡安·雷蒙(Juan Ramon)非常优秀,他总是彬彬有礼,工作高效。我强烈推荐这家餐厅和这个服务员!

感谢 lelaskopec
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Seadust_Cancun,Seadust Cancun Family Resort 的 Social Media,回复了这篇点评2019年4月22日已回复
Google 翻译

Thank you for your fantastic review and for all the wonderful things that you had to say about
Seadust Cancun Family Resort.

Your comments were a pleasure to read and we are excited to share them with our wonderful
staff. Thank you again for your feedback and we look forward to welcoming you to your home in
paradise again.

Best wishes!

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