Thank you for choosing to stay for your business travel. I am delighted to respond to your review and to personally thank you for taking the time to share your experience with other travellers. We hope to have you return should you be in the Calgary area again!
Thank you for staying with us and sharing your experience. We are certainly looking forward to your return over the Holidays. This is a very popular time for families to stay with us, I am sure you will enjoy another wonderful stay !
Best hotel in Calgary says it all. We are delighted to have you stay and appreciate you taking the time to share your experience. We are looking forward to your next return along with a great dining experience!
Thank you for your response as your feedback will be reviewed and used in order to make any necessary improvements in our service hospitality.
Should one of our team members come to address a complaint, this would be done when another guests calls to report a disturbance. We have many guests of the hotel and try to make everyone's stay enjoyable. For kids to play if not in the Water Park, we have a nice green space outside for them to enjoy. Hallways are not the place as this is a safety hazard. We have many guests coming and going that require full access to this area in addition to our housekeeping staff.
It is unfortunate that you felt our breakfast was not good. Our team takes pride in the food they prepare and is cooked fresh to order. We usually receive great comments on the quality and selection. Should you have advised the server they would have ordered you eggs of your choice and served them to you.
The Water Park is an area were we do expect parents to take full responsibility of their children and supervise their behavior. We do not have a life guard on duty. We do have pool attendants that are there to monitor the pool and deck areas. We do take all of our safety seriously.
Should you wish to reach me directly I would be happy to hear from you.
Thank you for your response. It is unfortunate that you did not enjoy your stay with us. We are a popular choice for families who travel to the Calgary Area or locals who are looking for a staycation with the family. The pool is very popular and as the demand is high the chlorine level is also determined by this and the PH Levels. This can appear cloudy. Unfortunately people’s perception is that the water or pool area is dirty when it is the exact opposite.
Our restaurant was very busy during times as groups coming together does put a bit of pressure on our staff at times. Our food is made fresh to order so that it is never left sitting to spoil. We want to be a responsible business and leave a smaller foot print in addition to being part of our green initiatives and have made it our practice to not waste food by over serving our buffet by throwing out food that has become wasted. Our buffet is monitored by a staff member to advise when items are getting low to allow our kitchen time to prepare fresh items as needed.
We are in the process of the installation of our new elevators and need to do one at a time in order to accommodate and transport our guests to their hotel floors. This is causing a longer wait time and is a big project that will take a few months but we are confident that once both of our elevators are complete, our guests will appreciate the inconvenience and trust that it is our goal to only provide the best in our service and service offerings.
As for unsupervised children we do expect our hotel guests to be accountable for their children. Should our staff encounter this or be notified, this is something we will address immediately as we want all guests to be safe and feel comfortable while using our facilities.
Our Fitness centre men’s and ladies washrooms/ change rooms are being renovated and are nearing the completion stages and therefore out of service. This too is another exciting project as we have many upcoming! As one of Calgary's longest running hotels in the NE quadrant and a leading hotel in service excellent we hope that you will one day return and see the many improvement projects on the go as a positive one. Should you wish to contact me directly I would certainly be happy to hear from you