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附近酒店
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1 - 6 条点评,共 1,418 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月4日的点评

我非常喜欢这家酒店。这里是我们睡过最舒服的床,我在这里晚上睡眠质量也变得很好。酒店还会提供很棒的自助早餐,这家酒店的地理位置很不错,酒店靠近机场和主干道。我已经计划好明年圣诞节和过年的时候再来这家酒店住。

与 Best Western 合作收集的点评
感谢 Culture52043747127
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Lisa M,Best Western Plus Port O'Call Hotel 的 Director of Sales,回复了这篇点评2019年7月5日已回复
Google 翻译

Culture52043747127

Thank you for staying with us and sharing your experience. We are certainly looking forward to your return over the Holidays. This is a very popular time for families to stay with us, I am sure you will enjoy another wonderful stay !

Regards,

Lisa Marthaller

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月23日的点评

这可能是卡尔加里最好的酒店之一。我的房间干净整洁。这正是我和我妻子想要的。餐馆提供丰富的食物。前台的人太棒了!(恩瑞克,非常感谢!)我马上就回来。

感谢 eecarmonadlc
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
Lisa M,Best Western Plus Port O'Call Hotel 的 Director of Sales,回复了这篇点评2019年7月5日已回复
Google 翻译

eecarmonadlc

Best hotel in Calgary says it all. We are delighted to have you stay and appreciate you taking the time to share your experience. We are looking forward to your next return along with a great dining experience!

Regards,

Lisa Marthaller

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月31日的点评 通过移动设备发表

这里号称是适合旅游团队的最棒的酒店,但事实并非如此。在下午六点投诉我们6岁的儿童太吵....这是认真的?早餐自助像西式早餐一样垃圾,一堆湿乎乎的炒蛋和培根。酒吧和起居室还不错。孩子们很喜欢这里的水上乐园,但是很危险,有两个水滑道,但是没有监控。孩子滑下来时会碰到其他孩子。拍的照片比实际好多了。

感谢 heynowwww
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
Lisa M,Best Western Plus Port O'Call Hotel 的 Director of Sales,回复了这篇点评2019年6月3日已回复
Google 翻译

Dear heynowwww;

Thank you for your response as your feedback will be reviewed and used in order to make any necessary improvements in our service hospitality.
Should one of our team members come to address a complaint, this would be done when another guests calls to report a disturbance. We have many guests of the hotel and try to make everyone's stay enjoyable. For kids to play if not in the Water Park, we have a nice green space outside for them to enjoy. Hallways are not the place as this is a safety hazard. We have many guests coming and going that require full access to this area in addition to our housekeeping staff.
It is unfortunate that you felt our breakfast was not good. Our team takes pride in the food they prepare and is cooked fresh to order. We usually receive great comments on the quality and selection. Should you have advised the server they would have ordered you eggs of your choice and served them to you.
The Water Park is an area were we do expect parents to take full responsibility of their children and supervise their behavior. We do not have a life guard on duty. We do have pool attendants that are there to monitor the pool and deck areas. We do take all of our safety seriously.

Should you wish to reach me directly I would be happy to hear from you.

Regards,

Lisa Marthaller

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2019年5月17日的点评

这个地方不错。需要升级互联网使其更快。只有一部电梯。另一个已经罢工一年多了。很棒的泳池。很棒的早餐。酒吧间的服务和结账有点慢。食物还不错。

与 Best Western 合作收集的点评
感谢 d0ubled19
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月27日的点评

那是复活节的周末,我们在那里度过了一个忙碌的周末。游泳池整夜人都很多,水很脏,对孩子们来说很冷。电梯坏了,自助餐从来没有任何食物,果汁吧也没有任何杯子,健身器材室总是太热。有孩子们穿着湿衣服在机器上玩,机器坏了,浴室坏了,我再也不会在旺季去那里度假了。而且度假的价格贵得让人难以置信

与 Best Western 合作收集的点评
感谢 Nomad15583988707
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Lisa M,Best Western Plus Port O'Call Hotel 的 Director of Sales,回复了这篇点评2019年4月29日已回复
Google 翻译

Nomad15583988707

Thank you for your response. It is unfortunate that you did not enjoy your stay with us. We are a popular choice for families who travel to the Calgary Area or locals who are looking for a staycation with the family. The pool is very popular and as the demand is high the chlorine level is also determined by this and the PH Levels. This can appear cloudy. Unfortunately people’s perception is that the water or pool area is dirty when it is the exact opposite.

Our restaurant was very busy during times as groups coming together does put a bit of pressure on our staff at times. Our food is made fresh to order so that it is never left sitting to spoil. We want to be a responsible business and leave a smaller foot print in addition to being part of our green initiatives and have made it our practice to not waste food by over serving our buffet by throwing out food that has become wasted. Our buffet is monitored by a staff member to advise when items are getting low to allow our kitchen time to prepare fresh items as needed.

We are in the process of the installation of our new elevators and need to do one at a time in order to accommodate and transport our guests to their hotel floors. This is causing a longer wait time and is a big project that will take a few months but we are confident that once both of our elevators are complete, our guests will appreciate the inconvenience and trust that it is our goal to only provide the best in our service and service offerings.
As for unsupervised children we do expect our hotel guests to be accountable for their children. Should our staff encounter this or be notified, this is something we will address immediately as we want all guests to be safe and feel comfortable while using our facilities.
Our Fitness centre men’s and ladies washrooms/ change rooms are being renovated and are nearing the completion stages and therefore out of service. This too is another exciting project as we have many upcoming! As one of Calgary's longest running hotels in the NE quadrant and a leading hotel in service excellent we hope that you will one day return and see the many improvement projects on the go as a positive one. Should you wish to contact me directly I would certainly be happy to hear from you

Regards,

Lisa Marthaller

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