员工都非常友好,乐于助人,并满足我们的需要。房间、泳池和热水浴缸都很宽敞,干净。当我们外出的时候,房间里有一个保险箱来存放我们的贵重物品,让人放心。市中心的位置,很满足我们的需要,使我们能够走到许多场地,同时作为一个中心位置,我们可以驱车前往许多边远地区。不幸的是,在我们整个漫长的周末住宿中有三部电梯中的一个是坏的,有时使等待电梯的时间异常地长,有些令人沮丧。
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员工都非常友好,乐于助人,并满足我们的需要。房间、泳池和热水浴缸都很宽敞,干净。当我们外出的时候,房间里有一个保险箱来存放我们的贵重物品,让人放心。市中心的位置,很满足我们的需要,使我们能够走到许多场地,同时作为一个中心位置,我们可以驱车前往许多边远地区。不幸的是,在我们整个漫长的周末住宿中有三部电梯中的一个是坏的,有时使等待电梯的时间异常地长,有些令人沮丧。
首先,一些便利设施不可用,这是Booking.com的错误,因为酒店马上给我发了邮件。整修正在进行中,但没有造成入住不便。房间宽敞,厨房、休息室、卧室等,还有阳台也是。
We wanted to thank you for taking the time to leave a review and rating regarding your stay with us.
This has been a very challenging but necessary phase in the renovation, and we are very thankful for your patience and understanding while we complete this work.
The renovations will be fully completed at the end of summer this year. We would welcome the opportunity to exceed your expectations.
Thank you and have a wonderful day!
我们为了24小时的台球室特意预定的这家酒店,但是健身房和台球室都在翻修中。太令人失望了,尽管给我们便宜了房费,但并没有便宜多少。
We wanted to thank you for taking the time to leave a review and rating regarding your stay with us.
This has been a very challenging but necessary phase in the renovation, and we are very thankful for your patience and understanding while we complete this work.
The renovations will be fully completed at the end of summer this year. We would welcome the opportunity to exceed your expectations.
Once again, we apologize and wish you a great day.
正在进行大整修,预订前却没人告知。电梯坏了,在里面困了30分钟,现场没有食物,住了5个晚上的套房,花了1500美元,房间里没有电视,也没有能用的水槽和洗碗机。我在入住当天就退了房,但第一天晚上还是不得不支付了350美元,在2个街区外的套房酒店住了一间套房,那家酒店就好得多了!!!
我不得不质疑酒店的安全性。他们给我房间的钥匙,结果发现房间里面已经住了人,这样的事情居然还发生了两次,第三次才解决。最糟糕的是,管理层从未就此事联系过我,我感觉他们并不真正关心这件事,或者他们觉得把已经入住了客人的房间的钥匙交给别人并不是什么不正常的事情。
We appreciate you taking the time to review your recent stay with us. I am disappointed that your check in experience was not up to our usual standards.
The team will be working to correct any deficiencies immediately and putting measures in place to ensure we are more diligent.
Once again, we apologize and wish you a great day.
房间里的新地毯真是太棒了。可以看出来,现在酒店对其卫生状况多用了点儿心。整个酒店看上去也维修过了,尤其是电梯也得到了修护哟,所以说现在你每次乘坐电梯的时候不用担心被困在里面了。
We wanted to thank you for taking the time to leave a review and rating regarding your stay with us.
Thank you for your feedback on the refreshed guest suites. Upon receiving your feedback, the team will be reviewing and putting measures in place to ensure we are more diligent in cleaning and maintenance standards.
The renovations will be fully completed at the end of summer this year, and we look forward to the opportunity to exceed your expectations during your next visit.
Again, thank you for your feedback.
这个地方不安全! 应该停业整修。 拜托装一部新电梯!! 没有酒吧? 拜托! 早上的鸡蛋怎么回事? 小厨房很好,但也没有用处......我们在两天内被困在电梯里三次。