Thank you very much for your kind words. It was a pleasure to host you these past few days. For your reference the next time you stay with us, as well as information for those reading this review: While we do not have a gym on site, hotel guests do receive complimentary access to a nearby fitness facility - see our front desk for details. We are also excited to be able to offer exclusive access to the newly renovated pool at our sister property, Hotel Arts Downtown, just a short 10 minute drive from Hotel Arts Kensington. I look forward to welcoming you back the next time your journey brings you to Calgary.
Rooms Operations Manager
Good afternoon and thank you for taking the time to share your feedback and allowing us the opportunity to address your concerns.
I understand you had a group booking at Oxbow, and we take full responsibility for the oversight that occurred with regards to your prearranged billing and the perception this may have created. I assure you we take this concern very seriously and have addressed it with the applicable staff. I do hope that this will not deter you from choosing Hotel Arts Kensington in the future as we certainly appreciate your ongoing patronage. I do hope you accept my sincerest apologies and look forward to welcoming you back.
Yours in Hospitality,
Director of Operations