Hi Craig,
Thank you for your review and comments, they are appreciated. We are happy you enjoyed your stay with us and are very sorry you were under the impression that you were getting a balcony with your Junior Lake View Suite. We do not offer this room type to any third party booking sites, only on our website as we have only 6 of these to offer. The other balconies on the front side of the Hotel are for the Double Queen Rooms. It doesn’t state in the room description verbiage when you book on Expedia that the room has a balcony but, I took a look today and you are indeed correct and one of the shots that has been uploaded from the Hotel does show a balcony. I have emailed our marketing manager to request it be removed ASAP and am super sorry you didn’t get what you thought you had booked.
If you choose to book with us in the future, our return guests receive a 15% discount. This discount isn't available online, only if you email or call us directly to book your stay, info@harrisonbeachhotel.com or 1-866-338-8111 extension 0.
Thanks again for your awesome review we hope to see you in the future :)
Warmest Regards,
Tara Ryder
General Manager