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1 - 6 条点评,共 549 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年10月17日的点评 通过移动设备发表

感恩节周末我们要去科洛那。我丈夫想要一家有很棒的室内游泳池和热水浴缸的旅馆。我们在桑德曼发现的。他们网站上的照片描述很准确。其余的旅馆都很不错。我们要了一个国王套房,有客厅,小厨房里有吃的。我们唯一的抱怨就是这里华而不实。他们本可以用洗衣机烘干机的组合,把浴室扩大一下。套房又漂亮又安静,西面的阳台也很漂亮。总的来说,我们享受了我们的停留,会再次回来。

感谢 Tll4797
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
KelownaManager,基洛纳桑德曼套房酒店 的 General Manager,回复了这篇点评2017年12月6日已回复
Google 翻译

Dear Valued Guest:

Thank you for reviewing your stay with us and giving us valuable feedback in regards to the vanity. We value your opinion, and as a company that is expanding across Canada, we appreciate knowing what amenities are important to our guests. We are pleased that you enjoyed our "good pool and hot tub" and that you noted the rest of the hotel was "good too". Providing comfort, cleanliness and a relaxing stay with great amenities is what we do. We look forward to welcoming you back to Kelowna again soon.

Kind Regards,

Meg McManus
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年10月13日的点评 通过移动设备发表

不错的旅馆,但从游泳池里传来的年轻人的噪音使一切都变得一团糟。就像我在一个夜总会,没有音乐,但却充斥着尖叫。如果你在找一家旅馆...不推荐

感谢 MaykaLiekens
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.be 查看原文
KelownaManager,基洛纳桑德曼套房酒店 的 General Manager,回复了这篇点评2017年10月17日已回复
Google 翻译

Dear Valued Guest:

Thank you for your review and kindly noting "Nice Hotel". I was sorry to hear that the noise from the pool disturbed you. We do have 2 buildings in Kelowna, our Atrium and our Executive Tower. Feel free in the future to let our Front Desk team know that you would prefer a quiet location as we can easily accommodate that. Our pool area is typically relaxing; just to note for next time.

Kind regards,
Meg McManus
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年8月28日的点评

这里有点混乱,因为房间都在办理入住后面的不同的楼里。这里的住宿很好,床很舒服,很多枕头,还有电视等东西,服务员Dennys很棒。房间的淋浴和阳台,很干净,虽然有点小,但是价格合理。

感谢 Ronbocdn
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
KelownaManager,基洛纳桑德曼套房酒店 的 General Manager,回复了这篇点评2018年10月10日已回复
Google 翻译

Dear Valued Guest:

Thank you for using the word "Good" to describe our Sandman Hotel Kelowna and so glad you enjoyed the comfy beds, pillow and clean room. Come back and stay again soon!

Kind Regards,
Meg McManus
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年7月19日的点评

我们正要去卡加利牛仔节,所以我们在基洛纳停了下来。我们喜欢Deny's餐厅旁边的位置。和市中心有一点点距离,还有城市的乐趣。工作人员非常友好和乐于助人。房间都很好。

感谢 MElahi
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
KelownaManager,基洛纳桑德曼套房酒店 的 General Manager,回复了这篇点评2017年7月31日已回复
Google 翻译

Dear Valued Guest:

Thank you for taking the time to share your review of The Sandman Hotel & Suites Kelowna. Thank you also for noting that our staff were "very nice and helpful" and that the location got a thumbs up. I will share your kind words with our team as we are dedicated to delivering a guest focused hospitality experience and our staff take pride in what they do. You mentioned that our rooms were ok, and I just wanted to let you know that with 220 rooms, we have multiple room types to suite every guest. We hope to welcome you back to Kelowna soon.

Best,
Meg McManus
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年7月15日的点评

酒店房间不错,干净整洁,床很舒服。酒店的地理位置很理想,附近就有一家丹尼餐厅,有着很棒的早餐。酒店有很好的室内游泳池,不过很遗憾我们没有时间用。我会推荐这家酒店。

感谢 Pictronies
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
KelownaManager,基洛纳桑德曼套房酒店 的 General Manager,回复了这篇点评2017年7月31日已回复
Google 翻译

Dear Valued Guest:

Thank you for taking the time to share your review of The Sandman Hotel Kelowna. We appreciate that you enjoyed our "good hotel room, clean tidy and comfortable bed" as our goal is is excellent value in hospitality. Thank you also for pointing out our location which is as you know minutes to anywhere. We look forward to welcoming you back to Kelowna soon.

Kind Regards,

Meg McManus
General Manager

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2017年7月10日的点评

好的地方-工作人员乐于助人。我们的房间是最近重新装修好的。不好的地方-房间不干净。浴室里到处是毛发。浴缸的缝隙很脏。游泳池也很糟糕!碎裂的地板、按摩缸不工作,基本上整个游泳池区域都很糟糕,急需重做。那里很暗。我们不能把所有东西都从导航楼梯带到房间,本应该是没有问题的,只是这次旅行我们有太多东西,很麻烦。我们让前台帮忙保管一个手提箱和一箱酒,因为我们的房间还没准备好。可是当我们回来取的时候,它存放的房间甚至连锁都没有锁!我们不会再来了。

感谢 bdaltyben
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
KelownaManager,基洛纳桑德曼套房酒店 的 General Manager,回复了这篇点评2017年7月13日已回复
Google 翻译

Dear Valued Guest:

Thank you for taking the time to share your guest stay with us. We appreciate that you found our staff helpful and that our rooms are well appointed. As I read that you had much luggage to bring with you, note that we have staff available to assist with baggage at any time. I apologize that your housekeeping experience was not up to our standard and that our pool area was not enjoyed. I can assure you that we take all feedback seriously and are constantly working to improve our hotel and raise our hospitality standards. Note that our luggage room is monitored; I can appreciate that you would find an unlocked door concerning and as such we have added further security measures for the comfort of our guests. Thank you again for your feedback. It allows us to raise the bar in customer service.

Kind Regards,

Meg McManus
General Manager

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