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1 - 6 条点评,共 1,400 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月21日的点评 通过移动设备发表

很喜欢这家酒店。在从温哥华到班夫的途中在这里住了下来。房间又宽敞又干净。床又大又舒适。枕头很柔软。万豪集团的床上用品真是无可匹敌!这绝对是最好的。服务是无可挑剔的。员工们都很友好,乐于助人。位置和景色都很美!

感谢 namtheps
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
TeamMarriott,Delta Hotels by Marriott Grand Okanagan Resort 的 Manager,回复了这篇点评2019年10月22日已回复
Google 翻译

Dear namtheps,

Thank you for making the Delta Hotels Grand Okanagan Resort a part of your vacation to Banff. We are glad to know the comforts of our bedding provided you with a restful night’s sleep and that you loved our prime location. We are also delighted how impressed you were with our courteous associates and refreshing accommodations with spectacular views. It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding experience.

Curtis Potter
Director of Rooms

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月3日的点评

我说不出这家旅馆有什么问题。餐厅很好,员工很好。住宿很好,住宿区的下一层有游泳池和烧烤区。我们住的是带大露台、热水浴缸和户外壁炉台的顶层公寓套房。景色很壮观。

感谢 nanafromCalgary
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
TeamMarriott,Delta Hotels by Marriott Grand Okanagan Resort 的 Manager,回复了这篇点评2019年9月4日已回复
Google 翻译

Dear nanafromCalgary,

Thank you for your glowing review of the Delta Hotels Grand Okanagan Resort, and for letting us know you had an enjoyable vacation. It is delightful to read you were impressed by our courteous associates and well-maintained accommodations with an array of amenities. Moreover, we are happy you loved the amazing views from our property and that you had a great time at our onsite restaurant OAK + CRU. It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding experience.

Curtis Potter
Director of Rooms

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月3日的点评

可能是我住过的所有酒店中服务最好的一家。我想不出有什么事情是我和妻子在这个酒店被拒绝的。从对食物的特殊要求到我们想要的房间,这里真的很神奇!你应该住在这家酒店,这里有很棒的食物和服务。我真的没法再说出更多的表扬之词了。感谢在这家酒店工作的所有工作人员!

感谢 Ed P
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
TeamMarriott,Delta Hotels by Marriott Grand Okanagan Resort 的 Manager,回复了这篇点评2019年9月5日已回复
Google 翻译

Dear epamer,

We are always happy to receive outstanding comments from our satisfied guests, so thank you for your stellar review of Delta Hotels by Marriott Grand Okanagan Resort. It was our pleasure to be a part of your memorable trip to British Columbia. We will share your comments with our associates; they truly are our most valuable asset. We invite you to stay with us again when your travels bring you to our area.


Curtis Potter
Director of Rooms

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2019年7月2日的点评

在落基山脉呆了10天之后,我们对这家酒店是感到非常惊喜和高兴的。这家酒店内的设备是相当惊人的,这边的住宿条件是非常好的。 这里的庭院也是很漂亮的,到这边享受真的是很方便的。 老实说,我们对基洛纳这边是一无所知的,但我们希望我们能在这边多待一会儿。 我真的是强烈推荐这家酒店的!

感谢 247fsc
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
TeamMarriott,Delta Hotels by Marriott Grand Okanagan Resort 的 Manager,回复了这篇点评2019年7月2日已回复
Google 翻译

Dear 247fsc,

Thank you for the generous rating of Delta Hotels Grand Okanagan Resort. We are delighted you enjoyed everything our hotel has to offer, including our great staff, excellent location, and well-appointed accommodations. Situated in the heart of wine country and on the shores of the beautiful Okanagan Lake, our location enhanced your visit with us. Thank you again for your kind words and recommendation. We look forward to your next visit.

Jason Guyitt
Director, Operations

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2019年5月31日的点评

酒店软硬件非常好,住起来很舒服。但也有些让人失望的地方,比如客房内没有保险箱和睡袍。额外加收的费用有:停车费24刀/晚和酒店收取的30刀/天的度假村费。健身房很棒,而且没什么人使用。户外餐厅很不错,就是价钱有点贵,一份炸鱼薯片要29刀+++

感谢 Dave K
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
TeamMarriott,Delta Hotels by Marriott Grand Okanagan Resort 的 Manager,回复了这篇点评2019年6月1日已回复
Google 翻译

Dear Dave K,

Thank you for taking the time to post your online review. We are glad you enjoyed your overall stay here with us recently and that you could relax at our beautiful resort. We do appreciate you pointing out not only what you were pleased with, but also the things you would change. Everything we do is aimed at providing you with an excellent hotel experience and we are grateful for the feedback that will help us tailor a better guest experience going forward. Thank you again, we hope you will choose us the next time you visit Kelowna.

Jason Guyitt
Director, Operations

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2019年5月2日的点评 通过移动设备发表

当时我还没动身前往酒店,酒店就给我留下了很糟糕的印象。如果无法获得标准房间预订服务,那么我只能期待当面能获得这样的服务了。我给我们的团队预订了14个房间,整个预定过程让我感到心力交瘁。我通过在线的方式仅仅订到了3个房间,然后当我在线修改团队预订信息时,我收到一条消息让我致电酒店。因为他们已经不再提供这家酒店的在线预订服务了,中央预订中心因此无法协助进行团体会议预订,接下来,他们把我的电话转回了酒店,然后是长达20分钟的等待,最后一个态度粗鲁的接线员接了电话,又把电话转回了中央预定中心。我只有在别无选择的情况下才会住这里!!

感谢 D4wong
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
TeamMarriott,Delta Hotels by Marriott Grand Okanagan Resort 的 Manager,回复了这篇点评2019年5月3日已回复
Google 翻译

Dear D4wong,

Thanks for taking the time to share your thoughts with us. We sincerely apologize for the issues you experienced when booking reservations at our hotel. It sounds like we missed several opportunities and we are very disappointed, as you rightly were. This is certainly not our standard, and not what our typical guest experiences. We would love for you to reach out to us when you arrive so that we may show you the hospitality you deserve. Thanks again for your feedback-it is valuable to our team.

Jason Guyitt
Director, Operations

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