We'd like to thank this guest for staying with us and for taking the time to provide their feedback. Although we try to accommodate requests from guests it's not always possible for us to do so. We should have made a greater emphasis at the time of booking that we do not guarantee requests about room placement. We are sorry that we could not meet this guests' request in this instance. We have put a note on their profile for their preference and will do our best to accommodate for future stays.