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附近酒店
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1 - 6 条点评,共 3,861 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
3周前点评

我们在海柏温哥华威斯汀酒店一间没有浴室风扇的房间内住了三个晚上。房内潮湿不堪,只有打开阳台的门才能让房内的湿气消散,而且房间内的暖通空调也有些毛病。因为房间内实在太闷了,我们不得不一直开着空调,但每天晚上空调都会自己停掉,我们会在凌晨3点被热醒,满头大汗。我们房内的镜灯也坏了,我们要求酒店派人来修,但一直没有人来。最后,在我们入住期间,酒店内只有一部电梯可以使用,另一部电梯因为维修而关闭了。总之,这是一次令人失望的入住体验,体验比我们之前来住时差了许多。

入住日期:2019年5月
  • 旅行类型: 商务行
    • 地点
    • 舒适度
    • 服务
1  感谢 Erin_G_326
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月17日的点评

我们在乘坐阿拉斯加邮轮之前住在这里,一共住了四晚,我们都希望住的长一些就好了。我们在酒店可以欣赏到海港,斯坦利公园和松鸡山的美景。酒店位于斯坦利公园旁边的中心地带,步行即可到达所有主要景点。我们沿着斯坦利公园海堤走,走到加油城和格伦维尔市场,那里有一个室内和室外游泳池,工作人员非常乐于助人,很友好。只需步行短短5分钟,就可以找到很多餐厅,还有超市。强烈推荐这个酒店。

1  感谢 Nettylou6969
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
WestinBayshore1,海柏温哥华威斯汀酒店 的 Manager,回复了这篇点评回复时间:4周前
Google 翻译

Dear Nettylou6969,

Thank you for choosing The Westin Bayshore, Vancouver and reviewing your recent experience. I'm delighted that you had a wonderful pre-cruise stay with us, appreciating the harbour and mountain views, taking advantage of our proximity to Stanley Park, and receiving the intuitive service you deserve from our outstanding associates. Your kind comments have been shared with my team. We look forward to welcoming you back soon!

Be Well,
Eric Eikeland
Hotel Manager

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2019年5月4日的点评 通过移动设备发表

最近住在这个酒店。位置优越,就在水边,风景很好。附近有很不错的餐厅。隔着3个街区,就有很多本地餐厅、商店和一家Safeway商店。服务员非常友善热心。早餐选择很多,鲑鱼不错。这个时候有温泉池和室内泳池,露天泳池关闭了。健身房也不错。

1  感谢 RogerJ487
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.nz 查看原文
WestinBayshore1,海柏温哥华威斯汀酒店 的 Manager,回复了这篇点评2019年5月13日已回复
Google 翻译

Dear RogerJ487,

Thank you for choosing The Westin Bayshore, Vancouver and reviewing your recent experience. I'm thrilled that you enjoyed a rejuvenating stay with us, taking in the harbour view, exploring the vicinity, indulging in breakfast at H2 Rotisserie & Bar, and taking advantage of our indoor pool and fitness centre. Your kind comments have been shared with my team. We hope to see you again soon!

Be Well,
Eric Eikeland
Hotel Manager

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2019年4月17日的点评

我当时入住的房间超级大,从房间能看到温哥华美景。前台接待弗洛雷斯真是棒极了,她替我解决了我的所有请求,并且特别特别有礼貌。当你在办理入住手续的时候,记得跟她打招呼呀!这家酒店位于斯坦利公园入口的右侧,强烈推荐你们来这家酒店。

感谢 brad_buchman
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
WestinBayshore1,海柏温哥华威斯汀酒店 的 Manager,回复了这篇点评2019年4月18日已回复
Google 翻译

Dear brad_buchman,

Thank you for choosing The Westin Bayshore, Vancouver and reviewing your recent experience. I'm delighted that our diligent associate, Laarni, provided you with a warm welcome and outstanding service. I'm also happy that you took advantage of our proximity to Stanley Park and enjoyed a run along the seawall. Your kind comments have been shared with Laarni and my team. We looking forward to welcoming you back!

Be Well,
Eric Eikeland
Hotel Manager

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2019年4月6日的点评

旧旅馆有纸薄的墙壁和非常不舒服的旧床。虽然这家酒店还有一些别的好处,比如水疗中心、小游泳池、海滨和公园附近的黄金地段……等等,如果你睡不着,你就睡不着,你的一天就毁了。除非你是聋子,你的身体是果冻做的,否则我实在不知道你怎么能在这里睡着,所以这就决定了交易是否成功。

感谢 hungry_mountie
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
WestinBayshore1,海柏温哥华威斯汀酒店 的 Manager,回复了这篇点评2019年4月8日已回复
Google 翻译

Dear hungry_mountie,

Thank you for choosing The Westin Bayshore, Vancouver and reviewing your recent experience. I'm disappointed to hear that your stay was disrupted by noise and a restless night. I sincerely apologize for the inconvenience this has caused you during your trip. We appreciate your feedback and are happy to report that all of our current Westin Heavenly Beds are in the process of being removed and replaced with new ones. Furthermore, we are expecting renovations in the near future. We strive to leave guests feeling better when they arrived, hence this is certainly not the impression we hoped to leave you with. Our Front Office Manager, Alexis McCann has been informed of your situation. She can be reached at alexis.mccann@westin.com. We look forward to making amends and welcoming you back to host you for the rejuvenating experience you deserve!

Be Well,
Eric Eikeland
Hotel Manager

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2019年3月8日的点评

这酒店就在海港这儿,所以能够看到些船只,还能够看到斯坦利公园。这酒店里有个很棒的酒吧和设施齐全的健身房...但也就这样了。酒店房间很破旧,没有得到多好的保护,卫生间的设施设备像是差不多30年前的东西。至少从我的住宿体验来说(我住了10多次),酒店员工很冷漠(不是粗鲁,就是非常冷漠,什么都不在意的样子)。虽然我是万豪酒店的白金会员,但却没有体验休息室和享用早餐的待遇。只有当周围的酒店都满房时,我才会考虑来这家酒店住。

感谢 TO_Ohel
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
wbvancouver,海柏温哥华威斯汀酒店 的 Manager,回复了这篇点评2019年3月11日已回复
Google 翻译

Good morning TO_Ohel,

Thank you for choosing The Westin Bayshore, Vancouver and for reviewing your recent experience. I'm thrilled to hear that you enjoyed our waterfront location and harbour views. I'm disappointed, however, to read that the condition of your guestroom was below your expectations, and that our associates did you not provide you with the intuitive service that you deserve. We strive to provide guests with service that goes above and beyond the regular call of duty, so hearing this is disappointing. I do hope that you will give us the chance to make it up to you in future visits, and that you will be delightfully surprised with our guestroom updates by the time you take your next Vancouver trip. Should you wish to follow-up on this experience, please reach out to Front Office Manager, Alexis McCann, at alexis.mccann@westin.com. Thank you for your helpful feedback. Your concerns have been addressed with my team for immediate action.

Be Well,
Eric Eikeland
Hotel Manager

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