住在温哥华这几年 一直觉得Canada Place这几家酒店应该是全温哥华最好的酒店。趁除夕夜选了fairmont，觉得国际连锁应该会很不错，可惜价格和设施不成正比。1. 设施老旧。能看得出来这家酒店有一定的历史了，各方面都有岁月的痕迹。浴室花洒水压不足，冷热水转换非常慢。马桶盖没有缓冲，每次盖上都产生巨响。2.隔音极度差。在房间里我能听见每一个路过房门的人，能听到他们聊天，能听见行李箱滑轮的声音。在浴室我能听见隔壁房间的客人在聊天。隔音差除了影响我睡眠之外，我觉得不能保障我的隐私。3. 卫生差。 如图，估计疫情期间没什么人，这个房间估计很久很久都没打扫了吧，床头柜的尘真的恶心到我了。和whistler的fairmont比，也没有健康包如消息洗手液和纸巾等。4. 被子好薄，而且被套如同虚设。被子轻轻拉一下被套就掉了。我觉得这样的话等于每一个住过的客人都碰过，我觉得很脏。
我给两颗星是给里面的服务人员，他们态度非常友好亲切。总而言之，这个价格住这一家fairmond我非常不推荐。更多
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我们在去游轮的途中，住在泛太平洋酒店，从游轮回家的途中，住在了费尔蒙特酒店。我想我们这么做，可以对比一下两个酒店。如果再有一次的话，我会两次都住在泛太平洋。费尔蒙特是家不错的酒店。屋顶有Beehive ，餐厅很棒，大厅很漂亮。但是泛太平洋酒店靠近游轮港口，你可以从大堂登船。费尔蒙特酒店是在游轮港的街对面，我们不得不冒雨过马路，雨水把我们的皮箱弄湿了。但是嘿，世界第一问题是，如果你想做正确的事，那就用正确的方法去做吧！
Dear trfcnte,
Thank you for taking the time to review your recent stay at Fairmont Waterfront.
Sincerely,
Aurelie Stoeckel
Guest Experience Manager
这是一次时间非常短的住宿，所以酒店的很多设施我们没有体验。我们住在一个宽敞的最靠外的角落房间，我们可以俯瞰海和加拿大的其他景色，真是令人印象深刻。房间条件很好，有茶、咖啡、吹风机、保险箱、洗漱用品等，我们住的很舒适。
Dear clarec388,
Thank you for taking the time to review your recent stay at Fairmont Waterfront, I'm so glad to hear that you enjoyed your stay in our Signature Harbor View Corner room - the panoramic views are truly stunning.
I'm so glad to hear that you enjoyed your stay in our Signature Harbor View Corner room - the panoramic views are truly stunning.
Sincerely,
Aurelie Stoeckel
Guest Experience Manager
我们在西海岸套房度过了愉快的周年纪念日。酒店给了我们免费的款待和饮料，非常周到。房间的空间和视野都非常棒，也很适合家庭入住，因为法式门可以提供卧室之间的分隔。泳池和池边酒吧也很棒。我希望他们能供应一些本地的非酒精产品，比如来自维多利亚的Red Racer 无酒精啤酒或Phillips craft苏打水。作为一个不饮酒的人，我希望试试本地的特别产品。ARC有很棒的欢乐时光，我强烈推荐蟹肉卷或金枪鱼卷！
Dear travelaholic_111,
Thank you very much for sharing such a great and detailed review regarding your recent stay. Thank you for choosing Fairmont Waterfront for this very special occasion!
I am delighted to hear that you thoroughly enjoyed your stay in one of our West Coast Suite as well as the special attentions prepared by our team. Thank you for also highlighting areas where we can improve, please rest assured that I have shared your feedback with the relevant department heads.
We hope to have the pleasure of hosting you again in the near future.
Sincerely,
Aurelie Stoeckel
Guest Experience Manager
我系同屋企人一齐住呢一间酒店嘅
上你间酒店真系有一啲贵比起同级嘅酒店
佢真系物超所值因为佢个环境同埋服务质素好好
Dear caris434343,
Thank you for taking the time to review your recent stay at Fairmont Waterfront, we are glad to hear you enjoyed it!
We hope you will return soon for another visit!
Sincerely,
Aurelie Stoeckel
Guest Experience Manager
我曾有幸住在美国、加拿大和百慕大的费尔蒙特海滨酒店。虽然我在其他地方也一直过得很愉快，但我必须说这家酒店的工作人员将客户服务提升到了一个全新的水平。餐厅的工作人员效率高，掌握的信息很丰富，而且还风趣。礼宾部的工作人员提出了很好的建议和诚实的选项。前台很乐于助人，清洁人员也很棒。在我看来，唯一的缺点是他们没有现场的Fairmont商店。但这并不足以是充分的理由，给酒店的评价降低一颗星。我们的房间很宽敞，可以看到热闹的海滨景色。我们只在他们的餐馆吃了早餐，是自助餐，相当不错。
Dear Bob,
We consistently seek the full satisfaction of our valued guests; therefore it is highly rewarding to read that you had such an enjoyable experience and that the level and quality of the service delivered by our team made your stay a memorable one!
Thank you so much for your high praises! I can't wait to share your feedback with the team as I know it will serve as a great motivation!
We hope you are planning another trip to Vancouver and we can be your hotel of choice once again!
Sincerely,
Ken Flores
General Manager
