Thank you for choosing to stay at OPUS, and for providing your feedback. It was very unfortunate to hear how you did not enjoy your experience with us, and felt that we did meet your expectations. I agree with your point that staying fresh and current is a key part of the success of any hotel. In the past 2 years, we have been able to completely renovate our restaurant, launch our new OPUS Bar, and more importantly roll out a full redesign of all of our guest rooms. Your feedback is important to us, and will be brought forward as we discuss and plan our projects for 2017. Hopefully you may reconsider, and allow us another opportunity in the near future to showcase the OPUS experience.
Please contact me directly at ngandossi@opushotel.com, and I would be happy to personally assist with your reservation, or with any questions that you may have. Thank you again for taking the time to share your thoughts with us.
OPUSHotel,名作酒店 的 General Manager,回复了这篇点评2019年9月25日已回复
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Dear TVL4Ever3,
We couldn't have been happier to read your comments from your recent stay with us! Your notes detailing the various reasons why you loved your OPUS experience were great to see.
Thank you for taking the time to post your feedback, and we hope that your entire Rocky Mountaineer trip was a memorable vacation.