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Thank you for your review. Unfortunately the convenient central location of the Town Plaza suites can sometimes be subject to the noise from the village stroll. Because the village stroll is a public walk way we are unable to control all that happens on it. We do our best to get security out at the time calls are received. We have also requested the lights be turned off or removed from the gazebo area to encourage people to move on rather than loiter in the lit up area, however we have not been successful with this.
Apologies you were not able to reach anyone on the phone. If you would like to discuss this further please email the front desk at email@example.com we will be happy to reply.
Thank you for your review. We are glad to hear you enjoyed your stay. We hope to host you again on your next Whistler Trip.
Thank you for your honest review. It is important to note that the suites at the Whistler Town Plaza are all individually owned and there are many different property managers and booking agents guests are able to reserve through. At the front desk we work with all of the owners and rental managers to check guests in, regardless of how they booked.
We apologize your request was not granted, however at the front desk we are not able to adjust or amend any reservations we have not made or collected any monies for. When booking; it is important that cancellation policy is understood as they can vary greatly dependant on the company reserved through.