Thank you for taking the time to submit a review of your experience at our hotel. We sincerely apologize that your experience fell short of expectation. We will address the issues you outlined and thank you again for taking the time to bring them to our attention. Please reach out to me at mikeg@hiws.ca or 204 452-4747 if I may be of any further assistance to you. Mike Gore, General Manager, Holiday Inn Winnipeg South