Good afternoon Faheemagb,
Thank you for sharing this detailed feedback on your recent stay with us via TripAdvisor. Our check in time is 4 pm; we do try and have suites available for early arrivals when possible. My apologies for the inconvenience. We appreciate your honest input and apologize for the issues you experienced with amenities and convenience. Our Front Desk Team does offer our guests an opportunity to upgrade;if suites are available; it is up to each individual guest to accept or decline.We will keep your comments in mind as we constantly look for new ways to improve our guests' experience, and we hope you will return to stay with us the next time you are in town and let us know how we are doing.
Regards,