Dear TimH392,
We recognize your time is valuable and appreciate the feedback you have provided.
Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Ottawa Marriott Hotel, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.
As a valued customer, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Ottawa!
Carson G.