Hi Jose D,
Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the size of our room and the condition of our bed. However, I was concerned to see that you were not impressed with our bathroom, pool, and hot tub. I would like to apologize for any inconvenience these issues may have caused you during your stay. Rest assured, your comments will be shared with our management team to properly address your concerns.
Again, thank you for the review and for staying with us. I hope that we would have another chance to accommodate you again in the future.
Regards,
Mike F.
Case Manager
IHGService