这是我曾经住过的酒店里其中一个最差的。房间很不干净——之前住的人的头发仍然留在枕头和地板上(绝对没有打扫或清洗过)。非常脏,满是灰尘,完全不像在图片看到的那样。我的妻子投诉了,所以我们换了一个房间——但第二个房间一点都没有变好,仍然有头发在枕头上,气味也不清新——只好把枕头翻过来睡。我们永远不会再来。更多
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这是我曾经住过的酒店里其中一个最差的。房间很不干净——之前住的人的头发仍然留在枕头和地板上(绝对没有打扫或清洗过)。非常脏,满是灰尘,完全不像在图片看到的那样。我的妻子投诉了,所以我们换了一个房间——但第二个房间一点都没有变好,仍然有头发在枕头上,气味也不清新——只好把枕头翻过来睡。我们永远不会再来。更多
显示较少Dear Chris,
Thank you for taking the time to provide us with a review based on your last experience with us.
I would like to express my sincere apologies for the unpleasant experience you had during your stay here with us as I am quite disheartened to learn of this. I will bring forth your comments and concerns to each corresponding department for an immediate review, follow-up and to assist with further improvements. We strive to provide exceptional accommodations and attentive, one-of-a-kind personable service that comes straight from the heart. I hope you let us know if there is anything we can do to make your future stays more enjoyable.
We hope to warmly welcome back soon for a stay that is uniquely memorable for all the right reasons.
Sincerely,
Guest Experience Specialist
Chelsea Hotel, Toronto
切尔西酒店(Chelsea)地理位置优越,方便前往探索游览多伦多市(Toronto)。它靠近主广场,散步去海滨区很方便。酒店本身非常大-几乎有1600间客房,所以非常忙碌。相比于其他酒店来说,这里会让人觉得没人情味。酒店设施良好,工作人员乐于助人。因为酒店内部似乎有点旧了,所以可以做一些翻新改造。
Hi Jane,
Thank you for taking the time to provide a review based on your last experience with us.
We wish for our guests to relay as much feedback as possible so we can greatly improve upon the guest experience in our hotel.
We are appreciative of this constructive feedback because in turn it will help us better serve you and our other valued guests deserving of exceptional services and accommodations.
We hope to warmly welcome you back soon as it was a pleasure having you!
Sincerely,
Guest Experience Specialist
Chelsea Hotel, Toronto
这是我们回家前的最后一站。我们在这家旅馆住得很愉快。虽然酒店很忙,但整个团队的服务都很好。从我们进入酒店的那一刻起,直到我们退房,宾客服务团队非常友好,满足你的任何需求,他们是如此专业,非常感谢整个团队,使我们的最后一站愉快和难忘,我们一定会再次回来。绝对是个好地方,地理位置优越!真的非常推荐!
我们上午11:00到达切尔西酒店,住了3晚4天。我们是四口之家。我们不能马上办理登机手续,他们把我们的行李放在了一个安全的地方,这样我们就可以在等候的时候去做其他一些事情。到我们房间的时候,仍然很早,我们非常高兴,因为房间超级干净,在最顶层,非常棒的城市景观。这是一家老酒店,但是床很舒服,一切都很干净,而且这个位置非常适合步行去你想去任何的地方。步行到水族馆和加拿大国家塔没有问题。伊顿中心离我们非常近,我们每天都去那里。周围还有很多很棒的餐馆。酒店的餐厅很贵,但是如果你想要吃便宜的早餐,拐角处有家麦当劳。工作人员非常乐于帮助我们到想去的地方!如果我们再去多伦多,我们一定再住在这里!
在开始安大略公路之旅之前,在这里住了两晚。切尔西酒店位于两个地铁站附近,离多伦多很近。然而,酒店本身很一般。清洁也就这样,马桶座圈上还留着以前客人的尿渍,“干净”毛巾上还有黑色条纹。我们楼层电梯的“下”键坏了,这意味着要先上电梯,或者必须使用服务电梯。小阳台很漂亮。办理入住手续的队伍很长,电梯(大堂)总是排着长队。早餐不包括在内,所以我们在其它地方吃了早餐(因此不能评论质量)。成人专用的泳池很好。空调很吵。
Hi Caspartje,
Thank you for taking the time to provide a review based on your last experience with us.
We would like to apologize if the condition of your room was less than exceptional as that is unacceptable and will get followed-up on.
We wish for our guests to relay every comment and concern, especially when it comes to our common areas as well, as they assist with thoroughly improving upon the guest experience at our establishment.
We are appreciative of the constructive feedback because in turn it will help us better serve you and our other valued guests deserving of exceptional services and accommodations.
We hope to warmly welcome you back soon for a stay that is uniquely memorable for all the right reasons.
Sincerely,
Guest Experience Specialist
Chelsea Hotel, Toronto
我们在加拿大的度假期间,在这里住了七个晚上。酒店的地理位置很不错,就在市中心,步行就可以到达你想去的任何地方。帮我们办理入住的员工非常友好,我很喜欢他们给孩子提供的住的地方,考虑得很周到。我们在餐厅尝试了早餐和晚餐,不得不说,食品种类很丰富。但作为一个来自英国的人,我总是会忘记当你结账时,你的账单上还会加上税务这一项。另一方面,餐厅得室外露台是一个非常特别的地方,晚上在那里乘凉是一件很愉悦的事。再就是我的房间,床的确很舒适,能让我睡个好觉。我很怀念那种房间里面没有张贴任何关于向导的东西的感觉,因为自己一个人静静的翻看一本关于多伦多的书籍,去了解这个城市,真的是一件很惬意的事。最后提一句,浴室里备的盥洗用品也很不错。