Hi there, 473lucillec!

I appreciate you for staying at Holiday Inn Toronto Downtown Centre and for giving us your thoughts about your recent visit.

I regret that the condition of the bed and the size of the room you were given were not to your satisfaction. Also, I know that you had issues with the parking fee and I'm so sorry. We strive to provide the best service and accommodations for our guests but regret that was not your experience. Your feedback has been taken into account and I've shared with our management. I am confident that the necessary steps will be made, in order to achieve complete guest satisfaction. On a lighter note, I'm pleased that the service of our staff and the prime location of our hotel met your expectations.

Your feedback will definitely help us towards bettering our services and we hope to host you again soon.

All the best,

Peter J.
Case Manager
IHGService

Dear jeanpaulstoker,

Thank you for taking the time to review your recent stay at the Holiday Inn Toronto Downtown.

I am very glad to know that we were able to make your stay with us a pleasant and memorable one. I was also delighted to read your positive feedback and I will be sure to pass on your kind words to our staff as I know they will be very happy to read your comments. Your valuable feedback is greatly appreciated and will inspire our colleagues to continue to strive towards outstanding customer service.

We look forward to welcoming you back to the Holiday Inn Toronto Downtown in the near future!

Kind regards,