我们要求2个房卡,第一个晚上第二张房卡就不能用。我们要求服务经理更换一张卡,它仍然没有工作。房间空调没有正常工作。房间很热,我们被迫睡在地板上。房间里脏兮兮的,香烟的气味很重。。更多
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我们要求2个房卡,第一个晚上第二张房卡就不能用。我们要求服务经理更换一张卡,它仍然没有工作。房间空调没有正常工作。房间很热,我们被迫睡在地板上。房间里脏兮兮的,香烟的气味很重。。更多
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I am truly sorry about any inconvenience that you may have incurred. No one should be sleeping on the floor, especially with the new mattresses that were purchased this past spring.
Regards
Bill Chemij
General Manager
友好的员工和舒适的房间。这是一次全家去多伦多的旅行,我们住了两晚。即使刚开始我们在不同的酒店预订了房间,但这里工作人员的服务让我们取消另一家酒店而在这里住了两晚,他们真的非常专业。谢谢!
Dear sc 1343tech,
Thank you for taking the time review us on TripAdvisor.
We are always pleased to hear from our guests, especially when we have succeeded in making their experience a pleasant one. It is our goal to give our guests the best possible service. Our employees are our most valuable asset and we are proud of their accomplishments. We are particularly pleased when they succeed in making a valued guest, such as yourself, feel welcome.
We sincerely hope you will give us the pleasure of your patronage again in the near future.
Thank you,
Gregory Wickramasinghe
靠近便利设施,在这个整洁的社区有很多可做的事。工作人员友好和乐于助人。酒店很小,没有足够的停车位。表面干净,但深度清洁更为有益。
Thank You for you review we will definitely take your advice and act upon this immediately.
Regards
Bill Chemij
General Manager
这个酒店很棒,非常干净。这里的早餐非常简单,食品和水果都很棒。即使这个酒店是在皇后街,但晚上没有任何的噪声。在这里停车非常方便。从酒店到市中心非常方便。我们在这里住了4晚,以后,我们还会回到这里的。
Thank You for your review
I am glad you had a good stay.
Regards
Bill Chemij
General Manger
我住的地方很寂寥,让人害怕,工作人员也很不友好。我去那里是为了把我垂死的父亲送到温尼伯。我使用了出租车服务。我更喜欢Kingston路的戴斯旅馆。那里的工作人员非常友好,乐于助人。
Ms T Nault
Thank you for your Tripadvisor review.
My Front Desk Manager spent many hours with you listening to your family history, and how you came to Toronto From Winnipeg to take care of your father. It is totally understandable during these times how alone you must have felt, it must have been very overwhelming.
I am truly sorry you didn't enjoy your stay. I do remember speaking with you. No mention in person to me that things weren't going well.
Best of luck with your Father
Bill Chemij
General Manager
这里的工作人员都很友善,酒店的位置也很适合到多伦多的沙滩和小印度地区游玩。但这里的地板很脏,卫生间里的澡盆会漏水、洗手台上也有可见的污垢,被子也有些脏。有点恶心。
Carol R
Thank you for your review on our hotel.
Please accept my apologies for the condition of your room. I would have liked to know which room you stayed in and do some retraining with my housekeepers.
Regards
Bill Chemij
General Manager
我们需要一个离丹佛斯音乐厅剧院不远的地方。 这个(5分钟车程)评价很好。 当我们第一次到达停车时,我有些失望,它看起来像一家二星级酒店,但是我错了,因为这是一个令人愉快的地方。前台接待人员非常友好和乐于助人。我们在二楼的房间非常棒:高高的天花板,漂亮的装饰,美妙的床,可爱的浴室,冰箱,免费停车场,免费上网,以及安静的街道上的景色。我感到兴奋不已。这正是我们在11点30分疲惫不堪地从音乐会回来时所需要的。欧陆式早餐很棒,包括水果、谷物、酸奶、煮鸡蛋、百吉饼、烤面包等等。我唯一不太满意的是枕头:我以前从未见过这种枕头,但枕头是半枕头...更像是靠垫!我们肯定会再次光临的。
Thank You.
Glad you enjoyed your stay.
Regards
Bill Chemij
General Manager