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蒙特利尔
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附近酒店
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1 - 6 条点评,共 646 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月26日的点评

看到这家酒店居然有四星和五星的评价,我真的是太惊讶了。房间非常小,人在房间里面基本上无法活动。我的奶奶不小心把东西撒到我的床单上,我把床单卸下来放在地板上等着服务员来换。但是当我们回来时发现床单只是被翻了个面然后继续铺在床上!而且这家酒店的电梯状况也格外糟糕。不管是什么时间,每天上下楼都要等个15-20分钟。这家酒店唯一的优点就是它的地理位置了。

1  感谢 Linda D
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
MontrealRI,Residence Inn by Marriott Montreal Downtown 的 Front Office Manager,回复了这篇点评2019年8月27日已回复
Google 翻译

Bonjour Linda D,

We thank you for taking the time to share your feedback with us.

We believe the hotel has high ratings due to our friendly and helpful staff who is always willing to help our guests in any way needed. We have a modern and clean hotel with wonderful rooms with different amenities for all of our guests' needs and wants . As you mentioned, the location of the hotel is very convenient, with hundreds or restaurants, bars and tourist attractions walking distance. It really cannot be beat!

We are sorry to hear your experience with us was not as expected. As an extended stay hotel, our rooms are more spacious than standard hotels and they are all equipped with a fully equipped kitchenette but we understand if it wasn't the size you were hoping for. We are sorry the sheets were note taken out of the room. As a Marriott property, we have high standards for room cleaning and the situation you mentioned is not characteristic of our property. Please rest assured I will transfer the message to the housekeeping director to ensure this doesn't reoccur.

We thank you for choosing us and we hope to see you again in the future.

Kind Regards,

Alejandra Recavarren
Guest Service Supervisor

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2019年7月16日的点评

我们一家5口在这里住了三个晚上。虽然厨房设施和早餐对一个家庭来说还不错,但是客户服务却非常糟糕。我们提前要了一间楼层比较低的房间。然而,当我们到这里时,他们却想把我们安排在较高的楼层。我们不得不在一个非常狭窄的小厅里等了一小时才等到了一间较低的房间,这对小孩子来说是很不方便。第二,我的信用卡上显示不是一笔而是两笔预订保留。当我全额结账退房三天后这个还没有取消。我给他们打电话,他们还说:“哦,这只是需要花点时间。”我还从来没在其他酒店被这么对待过,预订通常会很快取消的。这里的客户服务简直糟糕透了。

感谢 ajhistoryteach
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MontrealRI,Residence Inn by Marriott Montreal Downtown 的 Front Office Manager,回复了这篇点评2019年7月16日已回复
Google 翻译

Bonjour ajhistoryteach,

We thank you for sharing your comments for your most recent stay with us. We are sorry to hear your stay with is was not up to your standards.

All requests for future stays are noted in the reservations, however, requests regarding the room location are not guaranteed and can not always be granted. Our hotel guarantees the room at 4pm. If you present yourself at 4pm, we can guarantee a room will be ready for you! If you absolutely wish to have a room on a low floor, we cannot guarantee this room will be ready on time. At this time, it will be the guest's decision to wait longer for this request. Please rest assured we try our best to honor these requests to our guest but sometimes it is not possible due to many factors.

Regarding the holds on your credit card, we are sorry these have not yet been released. The hotel ensures to have enough money to cover the room and taxes and a security deposit of approximately CAD$120 for incidentals. If the full authorization amount has not been used, the rest is released by us immediately upon check out. However, the bank may take from 7 to 10 business days to put it back into your account.

We thank you for your understanding and for choosing us!

Kind Regards,

Alejandra Recavarren
Guest Service Supervisor

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2019年7月9日的点评

从波士顿到蒙特利尔的航行结束后,我们在这家酒店住了两晚。酒店位置堪称完美。距离地铁站仅有一个街区,距离双层观光巴士终点站只有两个街区。附近有很多好餐馆/酒吧。走过几个街区就能找到大量的购物商店。入住和退房手续办理效率非常高,前台工作人员很有风度,但对酒店附近可供游玩的东西了解不多。我们在九楼的房间还算够住,但与我们住过的这家店的其他连锁酒店相比,这里还是太小了。浴室特别拥挤,但还能用。赠送的自助早餐充其量也就是一般水平。考虑到这家酒店优越的地理位置和不错的房价,如果还来这个地区,我可能还会再次入住这家酒店。

感谢 willieb3077_12
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MontrealRI,Residence Inn by Marriott Montreal Downtown 的 Guest Service Supervisor,回复了这篇点评2019年8月7日已回复
Google 翻译

Dear Willieb3077_12,
Thank you for your review. We are pleased that you enjoyed the central location in downtown Montreal! It is true that downtown properties often have smaller rooms than our hotel in other regions. Thanks again for staying with us, and we look forward to hosting you again.
Alejandra Recavarren
Guest Service Supervisor

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2019年6月22日的点评

就像你从住宿旅馆中所期待的那样,这是一家非常棒的酒店。我们的房间很大,并配有一厨房。酒店在小巷旁,因此十分安静。它临近许多咖啡馆、餐馆、商场以及美术博物馆。早饭很美味,用早餐的地方很棒,并配有大的窗户。

感谢 JCB01
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MontrealRI,Residence Inn by Marriott Montreal Downtown 的 Guest Service Supervisor,回复了这篇点评2019年8月7日已回复
Google 翻译

Hello JCB01,
Thank you for taking the time to share your feedback. We are happy to hear that you enjoy Residence Inn properties, and in particular your stay with us in downtown Montreal, in walking distance from so many places. Come back to visit and enjoy the complementary breakfast buffet any time!

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2019年4月30日的点评 通过移动设备发表

我们的房间很好——干净、现代、舒适。由于当时该地区的交通和建筑状况,我们一直担心是否影响停车和入住办理。再加上我们有很多行李。前台服务员凯蕾(Kayleigh)在办理入住手续的过程中给予了我们很大的帮助。她在地图上标出了停车的方向,然后她拿着伞,在雨中亲自带着我们到街角的地下停车场。多么好的服务啊!下次到蒙特利尔时,我还会预订这家酒店。

感谢 Habs-n-Als
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MontrealRI,Residence Inn by Marriott Montreal Downtown 的 Guest Relations Manager,回复了这篇点评2019年5月20日已回复
Google 翻译

Hello Habs-n-Als,

Thank you for the kind words about your room, and overall experience at the Residence Inn by Marriott, Montréal Downtown.

We are so pleased to learn about your marvelous experience with Kayleigh! We pride ourselves on offering our guests warm and efficient customer service at all times.

Thanks again, Habs-n-Als. We look forward to welcoming you again in the future.

Best,
Alejandra Recavarren
Guest Service Supervisor

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