距离大多数景点都很近,有很好吃的早饭,免费的wifi。出来噪音(来自街道的噪音)我们在6楼,隔壁房间有狗,人们出门/从聚会归来。空调也很吵,因为它会削减。整修过,但只是表面上的,浴室门经常卡住,房间门很难打开/关上,底下都有缝隙。毛毯奥韦床垫,在床单下面意味着当你晚上睡觉移动的时候,他们会滑下来。当我们到的时候,没有毛巾。相对于酒店的质量而已,价格有点贵。没有地方放行李,在房间里甚至都没有行李架。
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距离大多数景点都很近,有很好吃的早饭,免费的wifi。出来噪音(来自街道的噪音)我们在6楼,隔壁房间有狗,人们出门/从聚会归来。空调也很吵,因为它会削减。整修过,但只是表面上的,浴室门经常卡住,房间门很难打开/关上,底下都有缝隙。毛毯奥韦床垫,在床单下面意味着当你晚上睡觉移动的时候,他们会滑下来。当我们到的时候,没有毛巾。相对于酒店的质量而已,价格有点贵。没有地方放行李,在房间里甚至都没有行李架。
就像标题说的一样,这个地方很豪华,干净,漂亮,但是有些工作人员非常得有敌意,让我们觉得自己像是不速之客,甚至,由于工作人员的口音问题,一开始办入住手续的时候很痛苦,他们缺乏耐心,怀有敌意,虽然早餐很好吃,但有一个工作人员偷偷在背后取笑我的朋友(我们来这里参加Otakuthon动漫展,这是一个关于日本文化的展览会,她穿得很花哨),这真的是一件非常糟糕的事情。但除此之外别的都还好。
Dear Mr. anthonylaframboise,
Thank you for taking the time to share your comments. We truly appreciate your feedback and will be using your constructive comments to ensure the continued satisfaction of our future guests. I apologized for the misconception of our staff, I can reassure you this is not a normal practice of how our staff would react to any of our clients. I will personally address this issue. Secondly, I`d like to apologize for any inconveniences you experienced during your visit.
I hope we will have the chance to welcome you back to our lovely city and Hotel again.
Sincerely yours,
Billy
我们打电话给前台,不知道问了多少次想要加一条浴巾,以及额外的厕纸。但是没有人来我们的房间。服务真差。酒店很普通,不过到老魁北克城只要15分钟的车程,而且周边有不少餐厅可以选择
Dear Trek258120,
Thank you for taking the time to share your comments. We truly appreciate your feedback and will be using your constructive comments to ensure the continued satisfaction of our future guests. Secondly, I`d like to apologize for any inconveniences you experienced during your visit.
Sincerely yours,
Billy
这家酒店的大门外,就有一个巴士站,从机场坐巴士可以直接到这边下车,真的是超级便利的,真的是太完美了。 唐人街、随时上下车站就在下一个街区,圣母大教堂也是在那里,出去游览真的是很便利的。 早餐是包含在房费内的,是有很多种食物可供选择的。
Dear Edwinf1,
Allow us first to thank you for taking for taking the time to write your comments. We are delighted to know that you enjoyed your stay at the Travelodge and that the service was up to your expectations.
We look forward to welcome you back to your second home in Montreal.
Warm Regards,
Billy
旅客之家酒店位置很好,位于 Rene Levesque Ouest 50号,干净卫生,但我不会再来了。我和我女儿定了一晚双人间。给我们的房间是我见过最小的。床是单人床。浴室有淋浴,能转身,仅此而已。提供早餐,但彻底令人失望。这是一顿冷冰冰的、缺乏想象力的早餐,远远比不上汉普顿酒店或假日酒店。房间远远不值得它的价格。为我办理入住的员工友善乐于助人,但是这里的设施太差了。
Dear 23seant,
Thank you for taking the time to share your comments. We truly appreciate your feedback and will be using your constructive comments to ensure the continued satisfaction of our future guests. Secondly, I`d like to apologize for any inconveniences you experienced during your visit.
Sincerely yours,
Billy
房间非常非常地小!床单也不干净。非常小的浴室,我的膝盖在水槽上碰了好几次。早餐比预期的好点,种类很多。离唐人街和我想去的地方都比较近。
Dear NorthStar32693535219,
Thank you for taking some of your time to share your comments. We truly appreciate your feedback, and we will be using the comments you provided to ensure the satisfaction of our future guests. We work diligently on providing an exceptional guest service, and I’m truly disappointed to read that you were unable to receive the service that you both expect and deserve.
Hope to have the pleasure of welcoming you back in the near future.
Warm regards,
Billy
我的房间很小,住一晚还行。床的一侧有个凹陷,所以无法在床的那边睡觉。酒店还差点把我的房间再次租给别人,因为我比平时登记入住的时间晚。别指望房间里有熨斗。你必须让前台送到房间,但如果酒店有会议活动的话,那么你就要早一点申请这项服务,不然,就被其他客人订了,你就来不及用了。
Dear Mr. Vacation07973049479
Thank you for taking the time to share your comments. We truly appreciate your feedback and will be using your constructive comments to ensure the continued satisfaction of our future guests. Secondly, I`d like to apologize for any inconveniences you experienced during your visit.
We hope we will get a chance to welcome you back again.
Kindest regards,
Billy