位置很好,房间舒适。离当地的景点,咖啡厅和餐厅很近!有代客泊车,因为在车库等电梯要比较久。餐厅的食物不错,但也可以去附近的其他很棒的餐厅用餐。更多
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位置很好,房间舒适。离当地的景点,咖啡厅和餐厅很近!有代客泊车,因为在车库等电梯要比较久。餐厅的食物不错,但也可以去附近的其他很棒的餐厅用餐。更多
显示较少Dear Colin H,
Thank you for sharing your recent experience with us. We are glad to read you enjoyed our services. As you noticed, renovations are currently on process. This is an unusual situation. It will be our pleasure to greet you once again.
Sincerely yours,
Vincent Martel
夜景很美, 可以俯瞰古城, 远眺河景。
餐厅很棒。 我们选的餐 味道好 分量足, 装扮得也赏心悦目。
泳池装修没能用上, 用了桑拿, 因为男女共用一室,不很放松,有些遗憾。
电影房小了些。这层有一架钢琴, 只是放在了角落没有人能够看到, 如果在节日的装饰中听到节日的音乐, 应该更好
活动室很好, 一家人可以玩台球, 还有乒乓球等两人对抗的活动。
在节日时候,装饰很美, 尤其是那个有麋鹿的装饰造型, 体现了本地的特点。
Bonjour,
Thank you for taking the time to review the Hilton Québec and for your kind words.
We hope to have the pleasure to welcome you again!
Sincerely,
Marie-Ève Galipeault
Front Office Director
酒店很棒,待客友好,入住办理快速、高效。但是我不推荐,因为有一点不好:床铺整理得不是很好,尤其是我们要住不止一晚。他们需要学学怎么打扫房间,床边的灯周围满是灰尘,我都可以把我的名字写上去。
Bonjour,
We want to thank you for taking the time to comment your recent stay at the Hilton Quebec. I am happy to read that you enjoyed the helpfulness of our staff and found them friendly!
I am sorry about the dust in the room. Thank you for letting us know, comment like this allows us to get better for our valuable guests! We do take these feedbacks very seriously. Rest assured your comments will be passed along to the appropriate departments.
Bests regards,
Valérie Mathieu
Front Desk Supervisor
从入住开始....他们在电梯里截住我们,换了我们的房间,因为他们给了我们一个房间的钥匙,但是那个房间显然已经被占了。以一个代客泊车的服务员的经验,他们显然在45分钟之内没找到我们的车,我们看到人们在代客服务站递上他们的钱,然后在我们面前离开....在提前打电话之后,体验不是很好就是很差。好的地方:客房服务早餐迅速、丰盛、美味。酒店的餐厅也有很好的早餐,自助餐和按菜单点菜都好。位置很好,步行10-15分钟就可以到达老城区的中心。差的地方:上面已经讨论过了,房间里的电视经常是模糊的。窗帘被扯掉了,浴室的门也脱层了。没有现场停车。要么是代客泊车,要么就是把车停在附近的车库里。关注细节的话,这不是四星级的体验。
Thank you for reviewing our property. Judging by the star rating that was given, it seems there may have been some issues during your past stay. We would be interested to learn more about your experience. We aim to leave a positive impression to all our customers. Thanks to your comment, we can improve our service. We invite you to share your experience with our Guest service manager, Valérie Mathieu: valerie.mathieu@hilton.com.
Sincerely,
The Hilton Quebec team.
我通常不愿给任何机构极好的评价。我们在魁北克希尔顿酒店的五晚体验,我很高兴给他们很好的评级,因为他们明显超出了我们的期望。员工是希尔顿的基石。这是从前台的Sylvie开始的,她给我们提供了一个升级的房间。Danny在前台棒我们处理停车场和行李的相关事宜,还有行政休息室的Adele,Martin还有Cedric等人。酒店毗邻魁北克市老城、魁北克省渥太华国会大厦和亚伯拉罕战场公园,英国人打败了法国人接管了加拿大。这个位置非常适合在这座历史悠久的城市里散步。我们房间很宽敞干净,可以看到美丽的渥太华国会大厦还有部分古镇的景观。行政酒廊位于顶楼,可欣赏城市美景。早餐和晚餐都很美味。正如提供服务的个人一样。电视监视器没有播放新闻、体育节目等。他们的节目非常平静,没有音量。多么令人高兴。这给了陌生人一个交谈的机会。我们还在他们的Allegro餐厅吃晚餐。同样,我们对食物和服务都很满意。我知道整个酒店大楼都需要更新。因此,该酒店将在2020年全年对顾客完全关闭。是的,我们一定会再次入住。
Bonjour,
First of all, thank you so much for your words! This is really appreciate and I will totally forward your comments to Sylvie, Dany, Adèle, Martin and Cédric! Thank you again for the kind words.
I am glad to read that you enjoyed our location and the Executive Lounge among other things! To be this close to the Old Quebec allows us to have a breathtaking view of our historic city from the 23rd floor. This is truly a unique view and this is appreciated by our guests.
You are right, we are closing next January for a year in order to renovate the room and the building. We are so thrilled to greet our valuable guests at our new Hilton Quebec in 2021!
We are looking forward to greet you again!
Bests regards,
Valérie Mathieu
Front Desk Supervisor
这是一家很棒的酒店,但房间需要翻新。服务很好,房间总是很干净。它只有四星级的唯一原因是就是房间需要装修,但我还会再住的。屋顶上的游泳池很漂亮,景色也很美
Bonjour,
First of all, thank you for taking the time to write your review! We are glad to know that you enjoyed the rooms and our service among other things!
We are aware that our rooms need some improvements, and that is why we are closing for a year in January 2020. We appreciate your feedback, and hope to serve you again in hopes of renewing your feelings regarding our hotel!
Bests regards,
Valérie Mathieu
Front Desk Supervisor
我在这里工作。 我等级升级到了一间非常好的房间,有厨房,有客厅,办公室和双人浴室的可爱套房。 睡眠质量非常好,而且房间的视野确实很美。 我的睡眠比那栋大楼另一侧的同事要好得多,他抱怨在高楼层也能听到道路噪音。 我在16楼。 家具很旧,虽然干净实用。 唯一的不足就是蓝色的沙发上有很多旧污渍。 浴室遵循相同的样式,干净整洁但陈旧。 我喜欢这家酒店,工作人员非常友善,但整体装修有点过时。 我们吃饭的餐厅提供了一些简单但不错的试吃样品,我喜欢凯撒沙拉,这确实做得很好。
Bonjour,
Thank you for taking the time to write a review of your recent stay with us! We certainly appreciate all of your feedback. We are happy you were pleased with our accommodations and found our staff friendly and helpful!
Thank you again for the kind words. We are aware that our rooms need some improvements, and that is why we are closing for a year in January 2020. Until then, we take all our guests comments seriously and we give our rooms the bests care. We will certainly be addressing your review with our team to see how we can improve. We appreciate your feedback, and hope to serve you again in hopes of renewing your feelings regarding our hotel!
Bests regards,
Valerie Mathieu
Front Desk Supervisor