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1 - 6 条点评,共 78 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年3月31日的点评 通过移动设备发表

很好的团队建设场所,我们是在这里进行团队建设,很好的地方,有干净的河流,但是很可惜没有足够的时候享受这种自然风光。我们是在武吉丁宜附近,便顺道来到这里,晚上他们在露天餐厅为我们提供了美味的烧烤……不得不说两天一夜对我们来说是完全不够的,下次我们需要向老板提议在这里待上三天两夜,这样我们才能真正享受这个环境。总的来说,一切都非常有趣。

感谢 200travelust
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
eRYAbySURIA,太阳山乡间别墅酒店 的 Guest Relations Manager,回复了这篇点评2019年4月5日已回复
Google 翻译

Dear 200travelust,

Thank you for spending your time to write us a review and for your supportive comments. Nothing makes us happier than reading comments from a satisfied guest. On behalf of the ēRYAbySURIA Hill Country House, Janda Baik team, we would like to express our highest gratitude for your positive feedback.

We are happy to know that every aspect of our hotel has been of service to you and how you enjoyed all of the comforts we provide. It is our responsibility to ensure that each and every guest enjoys their stay at the ēRYAbySURIA Hill Country House, Janda Baik hotel to the fullest.

Your compliments are highly appreciated and we look forward to welcoming you in the future. Hope we can see you again soon!

Kind Regards and Take Care,
Our Team From ēRYAbySURIA Janda Baik.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年2月17日的点评

我们选择了太阳山乡间别墅酒店作为公司团建项目的地址。酒店离吉隆坡很近。酒店的住宿条件和设施设备都很棒,景色也很好。这酒店的食物美味,尤其是烧烤好吃。员工Erya提供的竞技运动比赛很有趣。这酒店很适合进行小规模的团建活动。所以总的来说,这酒店的服务出色,我们很喜欢。

感谢 mizanadia
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.my 查看原文
eRYAbySURIA,太阳山乡间别墅酒店 的 Guest Relations Manager,回复了这篇点评2019年3月5日已回复
Google 翻译

Dear mizanadia,

Thank you for spending your time to write us a review and for your supportive comments. Nothing makes us happier than reading comments from a satisfied guest. On behalf of the ēRYAbySURIA Hill Country House, Janda Baik team, we would like to express our highest gratitude for your positive feedback.

We are happy to know that every aspect of our hotel has been of service to you and how you enjoyed all of the comforts we provide. It is our responsibility to ensure that each and every guest enjoys their stay at the ēRYAbySURIA Hill Country House, Janda Baik hotel to the fullest.

Your compliments are highly appreciated and we look forward to welcoming you in the future. Hope we can see you again soon!

Kind Regards and Take Care,
Our Team From ēRYAbySURIA Janda Baik.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2018年10月2日的点评 通过移动设备发表

晚上很安静很黑,但我宁愿呆在里面。工作人员也很友好。如果你想要咖啡或茶,你可以随时在他们的咖啡馆里享受自助。早餐不是那么多样,但很美味。我一定会再来的。

感谢 azimr35
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.my 查看原文
eRYAbySURIA,太阳山乡间别墅酒店 的 Guest Service Executive,回复了这篇点评2018年10月4日已回复
Google 翻译

Dear Guest,
Thank you for taking the time to write us a review and for your positive comments and compliments.
We are delighted to hear of your wonderful experience with us and how the facilities and comforts provided met your expectations. On behalf of the eRYA by Suria Hot Spring Bentong team, we would like to express our gratitude for your feedback and compliments.
We hope to see you again soon!
Kind regards.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2018年9月12日的点评

我估计这是该地区最好的酒店,与其他家庭旅馆等相比而言的话。一些缺点:——橱柜门无法正常关闭,所以每当你试图关闭它时它都会自己打开——厕所的坐浴盆夹具坏了,坐浴盆只能放在地板上,优点:-员工都很友好并乐于助人,房间很干净,维护的很好。除了上述缺点之外——有一些不错的桌面游戏给我和我的儿子玩(主要是马来播棋)——早餐很愉快又美味,虽然面包吃完了——停车位是足够的,虽然旁边有一些臭臭的垃圾 - 整个酒店都非常明亮!美丽的琥珀色灯光给人一种古朴而又优雅的感觉。酒店周围没有昏暗的区域。太棒了!

1  感谢 Spikeee84
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.my 查看原文
eRYAbySURIA,太阳山乡间别墅酒店 的 Guest Service Executive,回复了这篇点评2018年9月30日已回复
Google 翻译

Dear Joel Wong,
It is always a pleasure and a great honor to receive such kind comments from our valued guests. We would like to convey our utmost appreciation for your time and effort in writing such a generous review. We at the eRYA by Suria Janda Baik would like to say that we had a wonderful time too during your stay with us. We are pleased to note that the issues that you raised especially on our cupboard and toilet condition have been addressed with our team members and Management and we truly appreciate your effort in alerting us to them.
We look forward to welcoming you back again and repeating the wonderful experience.
Sincerely,

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年12月16日的点评 通过移动设备发表

床单很脏,有暗红色的斑点。额..枕套是脏的,有黑点。额..我通过缤客网预订的,但接待员说我的名下没有预订,想把我介绍给另一个相关的酒店,在20公里远,什么??这样不好吧...厕所看起来很干净。

感谢 wongnwong
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.my 查看原文
eRYAbySURIA,太阳山乡间别墅酒店 的 Guest Service Executive,回复了这篇点评2018年9月30日已回复
Google 翻译

Dear Wong,
Thank you for taking time to share your feedback as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We personally apologies on behalf of our staff which you alleged provided you without clear information and cause confusion. We aim to improve our personnel competency levels from time to time. We do take serious note of your feedback and shall undertake to upgrade our customer service.Your feedback is extremely valuable to us as it helps us to improve the quality of our service to better meet your needs and we would like to give assurance that such shortcoming will not be repeated. We hope we will have another chance to welcome you back to our resort one day.
Regards.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年4月1日的点评 通过移动设备发表

我们到达酒店的时候,接待处没有人。我们四处找寻接待员,几乎想要敲客房门了。没有呼叫系统比如按铃等等。幸运的是,有其他旅客经过,他们告诉我们工作人员的房间。我们不得不去叫醒熟睡的工作人员。他问我们“你们预定了吗?”我们回答,在网上定好了。他没有在网络系统查询,直接要我们重新付款。一番争论后,他统一保留我们的预订信息,然后确认如果我们没付款之后会联系我们。房间的话,地板很脏。我们在电视柜上发现了一个垃圾桶。毯子布满灰尘,我们在睡觉前需要弄干净。厕所很脏,水槽里还有一把螺丝刀。没有提供矿泉水。完全不推荐。

2  感谢 Siti S
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.sg 查看原文
eRYAbySURIA,太阳山乡间别墅酒店 的 Manager,回复了这篇点评2018年9月27日已回复
Google 翻译

Dear Mrs. Siti Nursyamimi,
Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations.
We are pleased to note that the issues that you raised about cleanliness have been addressed with our team members and Management and we truly appreciate your effort in alerting us to them.
We hope to have a second chance to serve you.
Thank you.

Best regards.
.

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