Dear Mr./Mrs./Ms. Greetings from Sheraton Mustika Yogyakarta Resort & Spa
Thank you for choosing to stay with us ! We're thrilled to hear that you enjoyed your stay at our hotel. It's our goal to provide exceptional service and a comfortable experience for our guests. You can always depend on us for a comfortable stay with our spacious and clean accomodations We absolutely look forward to welcoming you back to be your home in Yogyakarta
Warm Regards, I Gede Sujana – General Manager , Sheraton Mustika Yogyakarta Resort & Spa
SheratonJogja，日惹喜来登Spa度假酒店 的 General Manager，回复了这篇点评2019年12月16日已回复
Google 翻译
Dear Guest,
Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa
Thank you for your valuable feedback and taking the time to post a wonderful comment of your experience with us on Trip Advisor.
Allow me to apologize for the inconvenience that you have encountered. I have investigated your concerns so that we may improve our service for the future.
Once again, we would like to thank you for sharing your feelings and experience with us as I truly value and always appreciate our guest feedback as an opportunity to improve the overall service and our guests experience.
We do hope to welcome you back for another memorable stay in the near future.
Kind Regards,
I Made Arnawa General Manager made.arnawa@marriott.com
SheratonJogja，日惹喜来登Spa度假酒店 的 General Manager，回复了这篇点评2019年9月4日已回复
Google 翻译
Dear ltwltwltwltw,
Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! First of all, on behalf of the Management of Sheraton Mustika Yogyakarta Resort & Spa, allow me to apologize for the inconvenience you have experienced. We would also like to extend our sincere apology for the lapse in service. I am deeply concerned to learn about the room problems and the immense disappointment and inconvenience it caused you. I am very sorry that my colleagues has treated you impolitely. I understand there is little excuse for this sort of incident and we should not have responded to you in this way. At Sheraton Mustika Yogyakarta Resort & Spa, we are committed to and do try very hard to provide a delightful experience for our guests. As such, this issue has been addressed and shared with our team for immediate improvement to prevent a recurrence. Once again, thank you for sharing your valuable review and I hope that my team and I will have another chance in the not so distance future to present you with an excellent service.
SheratonJogja，日惹喜来登Spa度假酒店 的 General Manager，回复了这篇点评2019年9月4日已回复
Google 翻译
Dear Edwinirawan,
Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa!
We are delighted to read and to learn that you had a satisfying experience at Sheraton Mustika Yogyakarta Resort & Spa, enjoyed the swimming pool, breakfast, and also our exceptional service. At Sheraton Mustika Yogyakarta Resort & Spa, we pride ourselves on exemplary standards of service and hospitality and hence I am glad that you were able to feel that through your interaction with our dedicated Sheraton associates who looked after you throughout your stay.
We would like to thank you in your compliment regarding the newly renovated rooms. We believe through this renovation we could provide guests with a new level of comfort throughout their stay.
Once again, thank you for choosing us. We look forward to welcoming you back home for another memorable experience.
Hi Lexy, what a nice review that you shared to us. It is our pleasure to give you distinctive experience and convenient stay. Knowing that you happy with our service and facilities are always a good news for us. We will wait you return visit and hope you can experience more that we offer to you in the next future.
Halo Donid28, thank you for visiting us at Sheraton Mustika Yogyakarta Resort & Spa; and for taking the time to send us your experience through online website TripAdvisor. Your comment about the room and breakfast are plus point that traveler usually shared to us. We are glad you enjoyed your overall stay here. Again, thank you very much and looking forward to welcome you back.
