Thank you for reviewing your visit. I would like to deeply apologize about the cleanliness concerns you experienced. This is not typical for the hotel and I am shocked to hear about how many rooms had an issue as this is not a common occurrence. I will be speaking with our housekeeping manager to follow up with the room attendants appropriately, and we thank you for bringing this to our attention.

Thank you so much for your kind review! We are doing so many renovations and we also have plans to begin fully renovating our Richmond tower very soon as well! I am glad you had such a great stay and trust us to provide an enjoyable visit each and every time. We look forward to seeing you again soon!

Thanks for the review. We are incredibly busy during the summer time and sold out most days, which is why we would not have many rooms left that late in the evening. I am very glad we were able to find you a room that better suited your needs.
One of the pools is currently undergoing emergency maintenance, however we do still have an indoor and outdoor pool available for our guest use. These other two pools are only ever out of service temporarily, if at all, for approximately an hour if certain cleaning or maintenance needs to happen.

We do appreciate your comments and hope you have a great week.