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附近酒店
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1 - 6 条点评,共 582 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年9月29日的点评 通过移动设备发表

由于我女儿的高中篮球比赛突然取消了,我们决定取消我们2个晚上的房间预定。但是我们没有在72小时之内取消,所以必须支付一晚的费用224美元。废话!我谢谢你们,我再也不会住在你们这里了!谢谢你们从我这个劳动人民这里抢钱。也不要把我已经付过款的房间再给别人!

感谢 TonetheBone1
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
Scott D,Hidden Valley Resort 的 General Manager,回复了这篇点评2017年10月3日已回复
Google 翻译

Dear TonetheBone1,
Thank you for taking the time to complete your trip advisor review regarding your recent stay at Hidden Valley Resort, an Ascend Hotel Collection Member.
Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Our cancelation policy has been in place for over three years now and when booking a room online the cancelation policy is presented to the guest. Also if you were booking direct with our front desk it would be explained by our agents at time of booking. I'm truly sorry you feel this way and I hope you will give us the chance to have you stay with us and truly enjoy our property to its fullest. If you decide to come back please reach out to me direct for room booking.

Warm regards,
Scott Doughty
General Manager
Hidden Valley Resort

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年9月4日的点评 通过移动设备发表

322湖滨观,三楼,两张大号床…阳台俯瞰着一个长满绿草的山坡,网球场,Pennisula湖和私人公寓毗邻这处房产的8月(峰值)$ 217 /夜+ $ 10每日度假酒店费用…仍然是麝香湖前地产的好价值。Keurig咖啡和冰箱在房间里。没有微波炉。在财产上有两个维修区。两个游泳池……一个户外. .一个室内。美丽的沙滩马斯科卡海滩的财产。每天10美元的度假费用....利用皮划艇/独木舟/火坑来获得你的钱。餐馆/酒吧在2017年8月27日的一个星期天晚上会很忙。$ 13自助早餐/ 10美元的典型鸡蛋/培根早餐,不包括咖啡。前台员工乐于助人,乐于助人。我们通常在冬天来到这里,在隐蔽的山谷滑雪场的隔壁滑雪,但我们将在明年夏天回来,因为我们很享受我们的访问。

感谢 F7044MKmp
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
Scott D,Hidden Valley Resort 的 General Manager,回复了这篇点评2017年9月19日已回复
Google 翻译

Dear m p,
Thank you for taking the time to complete your survey regarding your recent stay at Hidden Valley Resort, an Ascend Hotel Collection Member. Your feedback is very important to us and we thank you for your positive comments during your stay with us at Hidden Valley Resort. On behalf of my entire team, I would like to say we appreciate your wonderful comments and look forward to your next visit.
Warm Regards,
Scott Doughty
General Manager
Hidden Valley Resort

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2017年8月26日的点评 通过移动设备发表

这里的房价继续保持着高水平,但住宿条件恶劣,令人讨厌的氯气味穿透了游泳池的走廊。泳池区有强烈的氯气味,让健身房里的人难以接受。餐厅价格很高

感谢 Susan S
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
Scott D,Hidden Valley Resort 的 General Manager,回复了这篇点评2017年8月29日已回复
Google 翻译

Dear Susan S,
Thank you for taking the time to complete your survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Warm Regards,
Scott Doughty
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年8月16日的点评 通过移动设备发表

酒店的房间和装饰过时了,湖畔风光和环境还挺不错的。白天的时候女服务员来得较晚,我们不得不去问。餐厅的食物价格公道,他们那儿外卖的比萨特别好吃。

感谢 Doug200
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Scott D,Hidden Valley Resort 的 General Manager,回复了这篇点评2017年8月21日已回复
Google 翻译

Dear Doug200,
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Warm Regards,
Scott Doughty
General Manager
Hidden Valley Resort

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年4月9日的点评

我们在3:00到达酒店,我们知道我们将不得不等待,直到5:00才能进入房间。游泳池关闭了,我们的房间很暗,价格不好。在大厅的尽头,因为树,看不见窗户外面的景色。他们需要把树修剪的矮一点。

1  感谢 darleenbird
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Scott D,Hidden Valley Resort 的 General Manager,回复了这篇点评2017年4月30日已回复
Google 翻译

Dear darleenbird,
Thank you for taking the time to complete your survey regarding your recent stay at Hidden Valley Resort, an Ascend Hotel Collection Member.
Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Warm regards,
Scott Doughty
General Manager
Hidden Valley Resort

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年3月17日的点评

就是想遠離城市,而HV度假村就是個完美的地方,可以讓我好好放鬆,做自己。度假村很乾淨,員工非常友好。非常喜歡早上繞著這個美麗的地方漫步。

感谢 John D
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
Scott D,Hidden Valley Resort 的 General Manager,回复了这篇点评2017年3月22日已回复
Google 翻译

Thank you for taking the time to complete your survey regarding your recent stay at Hidden Valley Resort, an Ascend Hotel Collection Member. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Warm Regards,
Scott Doughty
General Manager
Hidden Valley Resort

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