Dear Wally98765,
Thank you so much for choosing the Sandman Suites Surrey-Guildford, our team is so happy to hear that you enjoyed your stay with us! I am so sorry to hear that the AC unit did not cool down the bedroom you stayed at. During the hot summer month, it takes a little while to cool down the entire unit. Just for your future reference, We do have fans available upon request, please feel free to contact our front desk and fan unit will be brought to your room. We look forward to your next stay again in the near future :).