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附近酒店
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1 - 6 条点评,共 983 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月11日的点评 通过移动设备发表

在这个酒店预定了2个房间。一个房间的预授权没有返还。联系的时候,没有把钱退给我,反而又有了进一步的未授权付款。不得不去Hilton Central来解决这个问题。

感谢 215sajjadm
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
RFinn,希尔顿剑桥市中心酒店 的 General Manager,回复了这篇点评2019年7月12日已回复
Google 翻译

Dear 215sajjadm,
Thank you for your review and for choosing us to stay with during your recent visit to Cambridge. I am sorry you have chosen to score us a 1 out of 5 on this site, and that were given reason to do so.
I have looked into your allegation from the night of 29th June and noted that we have only taken the £50 credit authorisation on your card for both rooms. This was then released back to your card after 7 days as is the process with your bank, and no charge was made, other than the one night's car park charge.
We cannot see any other issue with your payments or stays in our records unfortunately. If you do have a specific query or issue, then please feel free to email us on STNHC_Hotel@Hilton.com.
I am sorry you consider this incompetent and unprofessional, however I cannot see any grounds for this currently and am sorry you perceive us in this way.
Yours sincerely, Richard.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月17日的点评

漂亮的市中心酒店,环境安静,宽敞明亮,通风良好。我们使用了代客泊车服务(我丈夫对他的车非常珍视),所以我有点担心,不过停车场设计的很好,我们到达和离开时都没觉得有压力。早餐很棒,种类丰富,能满足有不同饮食需求的客人,工作人员很棒,对他们来说没什么是麻烦事。Wi-fi很好连接,网速很快。电视能收到天空频道,内容丰富,当你休息的时候,有很多可看的节目。酒店位置很好,步行几分钟就能到公园、博物馆、商店、高档餐厅等几乎所有地方。价格并不便宜,但一分价钱一分货,而且剑桥的酒店都很贵。一定会再次入住。

与 Hilton Hotels & Resorts 合作收集的点评
感谢 Kate D
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
RFinn,希尔顿剑桥市中心酒店 的 General Manager,回复了这篇点评2019年6月18日已回复
Google 翻译

Dear Kate D,
Thank you for taking the time to post your review on Tripadvisor.com following your earlier stay with us.
I was delighted to learn that you found our unrivalled location an ideal base for your trip and really enjoyed our facilities and services.
The team and I were glad to read that you had such a positive and enjoyable first stay at our hotel. Our paramount aim is 100% guest satisfaction and it is always so rewarding when this is achieved. I have passed on your review within the hotel so that my colleagues can be congratulated for all of their hard work.
I very much look forward to welcoming you back with us soon.
All the best and happy travels, Richard.

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2019年5月31日的点评 通过移动设备发表

和家人一起在这里度过了几天。酒店的位置很好。房间很安静,工作人员也很友好。早餐很棒,但是当他们说早餐10点就关门时,他们是说真的,所以要准时去吃。代客泊车服务很棒。退房那天,直到我们不得不额外支付5英镑才能把车停在酒店,我们一直到下午2点才结账。酒店的位置非常靠近市中心,工作人员热衷于提供帮助。

感谢 alexaP7692ED
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
RFinn,希尔顿剑桥市中心酒店 的 General Manager,回复了这篇点评2019年6月3日已回复
Google 翻译

Dear alexaP7692ED,
Thank you for a great review and I'm delighted you enjoyed your time with us. The team and I appreciate the kind comments, and we look forward to welcoming you again in the future. All the best, Richard.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月13日的点评 通过移动设备发表

从动作快捷的服务员到高效办理入住以及行政休息室的很棒的早餐,我喜欢在这里住宿的每一分钟。员工真得很令人愉快,房间也很精致。一个很棒的发现,而且物有所值。

感谢 Travellover198903
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
RFinn,希尔顿剑桥市中心酒店 的 General Manager,回复了这篇点评2019年5月13日已回复
Google 翻译

Dear Travellover198903,
That you for your very kind review after your stay with us. It was our pleasure to have welcomed you and the whole are delighted you had a great stay with us. We look forward to seeing you again here in Cambridge. With best regards, Richard.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月7日的点评

完美的周末旅行住宿经历,位置比其他任何酒店都好,最高标准的酒店员工服务。早餐也很不错。代客停车服务很好,可以让我们尽情享受周末,这对我们来说是一大好处。

与 Hilton Hotels & Resorts 合作收集的点评
感谢 john6tiwns
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
RFinn,希尔顿剑桥市中心酒店 的 General Manager,回复了这篇点评2019年5月7日已回复
Google 翻译

Dear Quest47257230180,
Thank you for taking the time to post your review on tripadvisor.com following your recent visit to the Hilton Cambridge City Centre.
I was delighted to note that you enjoyed your stay at the hotel, and in particular our breakfast buffet in the Bull & Bass restaurant. Please be assured that I have passed your very kind comments to all staff concerned.
With thanks once again and I look forward to the opportunity of welcoming you back to the Hilton Cambridge City Centre in the very near future.
Kind regards, Richard.

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