Dear Jeminy, many thanks for your comments . We are delighted to read your review and to see you enjoyed staying with us and that you were able to make use of our leisure facilities. We hope you were able to visit lots of the local attractions whilst using the hotel as a base.
We value all feed back and have implemented your comments regarding bleach.
Our staff aim to please it's great you found them accommodating.
We look forward to welcoming you back in the near future.
我们不得不离开家，去做很多事情。我们办理了入住手续，并确保了在接待处接受服务，以避免在停车场收费。 食物还可以。葡萄酒不太好喝。泳池挺好。 酒店在很多方面都需要提升现代标准。我们很多年前去过，这是一个与众不同的地方。只需要修正和花费些时间。
Thank you for your review and we hope you enjoyed a well earned getaway. We are scheduled an Open Lobby refurbishment, due to commence in the coming months, and which has already begun in three of our properties and looks amazing.
We very much hope to welcome you back once these works are completed so you can enjoy what we have to offer moving forward. It would be a pleasure to welcome you back soon.
Thank you for your review and we are sorry that your stay did not deliver on expectations. Looking at your reservation made via Booking.Com, I can see you booked a standard room with a double bed preference. This means allocation is made on arrival, dependent on availability, and I am sorry that you did not receive the preference of your choice. The team would have ensured this request was met, had we had the availability.
We will ensure when booking via third party agents, that such information is provided more clearly to ensure our guests fully understand and are aware of what is being booked.
We are currently in the process of refurbishing our bedrooms, having now completed over 50% of our rooms. Some of our rooms are therefore of an older nature still, however the quality of the room should still remain of a high standard and will ensure our maintenance team take time to remedy the issues raised, and does not reflect the normal high standards we pride ourselves on.
We would very much hope to be afforded a second opportunity whereby I am confident we can deliver on expectations and if you contact me directly, I would be more than happy to discuss your feedback in more detail should you wish?
Thank you for your review and for your continued loyalty as a valued IHG Rewards Member. We are pleased to read you enjoyed a great stay, and took advantage of the facilities throughout.
We would be delighted to be afforded the pleasure of welcoming you back in the future.
Thank you for your review. We're very pleased that you enjoyed your stay with us and found the staff superb, helpful and attentive and had a good breakfast with lots of choice! We are due a refurbishment during this year sometime which will improve our rooms and bathrooms. We look forward to welcoming you back again in the future. Kind regards Guest Relations
Thank you for your review, and we hope you had a great birthday celebration?
We sincerely value the great feedback around your treatment, and in particular your personal mention of Jane, which has been shared and well received. Receiving feedback like yours, especially highlighting individual team members is very motivational.
We very much hope to have the pleasure of welcoming you back to the hotel again in the future.