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我们不得不离开家，去做很多事情。我们办理了入住手续，并确保了在接待处接受服务，以避免在停车场收费。 食物还可以。葡萄酒不太好喝。泳池挺好。 酒店在很多方面都需要提升现代标准。我们很多年前去过，这是一个与众不同的地方。只需要修正和花费些时间。
Dear Guest,
Thank you for your review and we hope you enjoyed a well earned getaway. We are scheduled an Open Lobby refurbishment, due to commence in the coming months, and which has already begun in three of our properties and looks amazing.
We very much hope to welcome you back once these works are completed so you can enjoy what we have to offer moving forward. It would be a pleasure to welcome you back soon.
Best Regards,
Martin Carpenter
Guest Relations
我们在这家酒店住了一夜，非常惊喜。我们去参观了剑桥，在网上看到这家酒店价钱很划算，在看了一些差评后，我们觉得也没太大问题，所以可以忽略这些。我们一到酒店接待处的工作人员就很热情地欢迎我们，酒吧和餐厅里也是一样。我们的订单里包括了晚餐和早餐，两餐都很好。我们的房间很棒，酒店位置也很好很方便，下次一定会再来这里住。
刚刚办理入住手续，之后就直接离开这家酒店。。。房间的门被磨损并且剥落了油漆。我们订了一间双人房，并获得了2个单人床。床头板由螺丝固定在一起，一个床头板有脱落。电视架上的一扇门被拧死了。剥落的油漆从天花板上掉下来。浴室瓷砖周围的水泥浆全都是黑色的，房间的墙壁也磨损的厉害，并且到处都是印子。我们离开了。。。永远不会回来
Dear Guest,
Thank you for your review and we are sorry that your stay did not deliver on expectations. Looking at your reservation made via Booking.Com, I can see you booked a standard room with a double bed preference. This means allocation is made on arrival, dependent on availability, and I am sorry that you did not receive the preference of your choice. The team would have ensured this request was met, had we had the availability.
We will ensure when booking via third party agents, that such information is provided more clearly to ensure our guests fully understand and are aware of what is being booked.
We are currently in the process of refurbishing our bedrooms, having now completed over 50% of our rooms. Some of our rooms are therefore of an older nature still, however the quality of the room should still remain of a high standard and will ensure our maintenance team take time to remedy the issues raised, and does not reflect the normal high standards we pride ourselves on.
We would very much hope to be afforded a second opportunity whereby I am confident we can deliver on expectations and if you contact me directly, I would be more than happy to discuss your feedback in more detail should you wish?
Best Regards,
Martin Carpenter
Guest Relations
商务出行的人可以在剑桥假日酒店住得舒服又轻松，这里一应俱全：晚入住、周到的服务员、夜间酒吧、应有尽有的自助早餐。房间宽敞舒适，尽管离A14很近，但是没有交通噪音。健身房和泳池很早就开放，维护得当，服务员很友善，对于早餐前就早起的人们来说很合适。入住期间其他福利还有升级折扣等等，价格更便宜，我推荐你加入IHG会员俱乐部。
Dear Guest,
Thank you for your review and for your continued loyalty as a valued IHG Rewards Member. We are pleased to read you enjoyed a great stay, and took advantage of the facilities throughout.
We would be delighted to be afforded the pleasure of welcoming you back in the future.
Best Regards,
Martin Carpenter
Guest Relations
2019年5月初，我在这里住了三个晚上。房间宽敞，但感觉浴室过时并使用过度了，需要翻新。酒店的其余部分都令人满意。员工一流，非常乐于助人和细心。早餐是一种享受，餐厅空气流通，食物优质，选择丰富，并定期更新。酒店正忙于提供会议设施，但这丝毫没有影响到对客人的服务。我会毫不犹豫地再次在这里预订的。
Thank you for your review. We're very pleased that you enjoyed your stay with us and found the staff superb, helpful and attentive and had a good breakfast with lots of choice! We are due a refurbishment during this year sometime which will improve our rooms and bathrooms. We look forward to welcoming you back again in the future. Kind regards Guest Relations
上周我在我生日那天让自己来这里做了面部按摩。一次完美而温柔的按摩，甚至可以说是我一生中最好的一次。简，非常感谢你，你非常友好，你的手也很棒!
Dear Guest,
Thank you for your review, and we hope you had a great birthday celebration?
We sincerely value the great feedback around your treatment, and in particular your personal mention of Jane, which has been shared and well received. Receiving feedback like yours, especially highlighting individual team members is very motivational.
We very much hope to have the pleasure of welcoming you back to the hotel again in the future.
Best Regards,
Martin Carpenter
Guest Relations
