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预订了几天来作为休闲时间，酒店很破旧，需要一点TLC，因为所有的门都缺少铰链，所以第一天晚上睡不着觉，而当关门的时候，因为电梯走廊通往我们浴室的大门在我们的浴室后面，他们把我们搬到了第二个房间。他们都在阳台上做广告，里面都是脏兮兮的残留物，第二个房间有一个被困的海鸥，里面有人喂过残留的的食物，他们确实派人去放了它，但是房间没有拍照，非常失望。
Hello laughingcake,
Thank you for choosing our hotel for your getaway. I appreciate you sharing your thoughts on the condition of the property and I'm sorry for the letdown. I have shared your comments with our hotel management for use in future renovations. It is our aim to make your stays rewarding.
It's good to know that you were moved to a quiet area. We hope that you'll come visit us again!
Cheers,
Anna B
Case Manager
IHGService
第一印象很差。办理入住很慢，我们订了一间二楼的大床房，但房间潮湿，还有霉味，床很舒适，浴室很好但我们下4点回到房间的时候，却发现没有做过卫生。当我打电话给前台，他们说他们很忙，找借口不能雇用更多的人。在4月10号，有个年轻人几乎不会讲英语，他来房间就把羽绒被和冲厕所用过的毛巾拿走了。我叫他回来，他说没有茶或牛奶，他好像无法理解他洗过的杯子上面仍然有残留的奶茶。当他离开后，我们意识到我们没有毛巾。很差的服务。不会再来这里居住了。
Dear guest,
Thank you for choosing to stay with us and for taking the time to share your feedback regarding our hotel. I'm sorry to hear about your experience in regards service and I have passed this information to our housekeeping team to investigate why we failed to provide a good quality service on that day.
We apologize for any inconvenience this may have caused you.
Again, thank you for choosing to stay with us.
Sincerely,
Gints
Operations manager
Holiday Inn Brighton Seafront
这个地方不值得一去。非常老旧，服务员还不是很好，没有供应茶和咖啡。2人住了两晚只有一个茶包，没有牛奶。饼干是裂开的。有污渍和以前的客人的手印，貌似从来没有清洗过。我的车停了回来，上面覆盖着自动喷水灭火系统的锈渍。要做很多艰苦的工作来清洁它。早餐是每人每天15英镑。不会再呆在这里，建议你也不要。
Dear Standeasytim,
Thank you for taking the time to share your feedback following your recent stay with us. I was disappointed to read that you felt the hotel did not live up to your expectations of a Holiday Inn.
In closing, I do apologise that you felt the hotel fell below your expectations and I do hope you will consider returning to us in the future.
Kindest Regards
Gints
Operations manager
Holiday Inn Brighton Seafront
在一番思考之后，我给这家酒店3颗星星，而不是4颗星。总体来说，我们住的很好，虽然住宿期间由于没有空调，我们更换了房间，服务效率有点低。酒店本身挺不错，但我觉得人员分配需要有所改进。我觉得酒店也需要整修。值得一提的是，酒店的免费无线网络信号很好。早餐也还不错，但有一次，我们在餐厅等了很久。
Hello Yorkterrier01,
Thank you for staying with us and for leaving a review. I am sorry that your stay with us did not leave a good impression due to the air condition unit, breakfast selection and the level of service you received. Your feedback has been taken into account and will be shared with our management team. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are confident that necessary steps will be made, in order to achieve complete guest satisfaction.
Again, thank you for staying and we hope you give us another chance to show you how great our hotel is.
Best Regards,
John O
Case Manager
IHGService
这个地方拥有你所能期待的假日酒店的一切。家庭房大小非常合适，透过窗户可以看到大海！早餐是我在假日酒店吃到过的最好的，自助区拥有所有常见的食物，但同时你也可以按你的口味选择鸡蛋的做法.这很棒，因为我喜欢半生的水煮蛋。员工十分友好，特别是服务早餐的Jose。唯一不好的一点是停车，酒店地下有一些停车位，但是十分不够。我们很幸运的找到了一个车位，在此期间我们一直没有把车开出去。但是当我们离开酒店的时候看到仍然有人在等待车位。
