Luke Teeling Basseto
Head of Guest Experience，文艺复兴伦敦圣潘克拉斯酒店 的 Guest Services / Front Office，回复了这篇点评
回复时间：2024年1月8日
Dear Voyage08939935664,
Thank you for sharing your feedback following your recent stay with us here at the St. Pancras Renaissance Hotel London.
We are truly sorry to hear about your disappointing experience. We are grateful that you have taken the time to share your honest and valuable feedback with us and have shared this with our hotel management team for further review.
stpancrasren，文艺复兴伦敦圣潘克拉斯酒店 的 General Manager，回复了这篇点评2019年10月18日已回复
Google 翻译
Dear KT14055,
Thank you very much for taking the time to review your recent stay here at the St. Pancras Renaissance Hotel in London.
Whilst we are pleased to hear you enjoyed our hotel building and the service provided to you by our members or staff, I am sorry to hear about your disappointment with your room. I would like to kindly inform you that due to the structure of the building some of our rooms face the station wall or roof and though some of our guests appreciate the quietness of these rooms, we do understand that they may not be suitable for every guest.
We would also like to thank you for your honest feedback in regards to the breakfast in our restaurant, which has been shared with the Restaurant Management team.
We do very much hope that we will have the pleasure of welcoming you back to us in the future whenever your travels bring you back to London.
