Thank you for your review on Trip Advisor. We appreciate you taking the time and trouble to share your thoughts as we always consider any feedback that helps us to improve the service we provide for our guests. I am sorry to see some of the negative points that you have raised about your visit. We are a premier London attraction and we hope to deliver a truly memorable premier experience! We do hope you were able to enjoy certain aspects of your experience at Madame Tussauds.
Thank you for taking the time to leave us feedback on your recent visit.
I am sorry to read that you found the ticket price expensive. We have between 290 and 310 wax figures on display as well as our Alien: Escape, Kong: Skull Island, Sherlock Holmes experience with live actors, Spirit of London ride, Marvel Superheroes 4D and our Star Wars experience with 11 immersive scenes. We hope this is reflected in the ticket price; however we do offer discounted tickets when booking from our website to ensure we cater for a range of budgets.
During our peak periods we can attract a large volume of guests due to our unique experience and sheer popularity! We have a strict capacity management system in place where we will ensure that we do not become overcrowded and I am sorry that you were left feeling that way.
We are pleased to read that you still enjoyed many aspects of your visit, including our Spirit of London ride and Marvel 4D experience!
Guest Experience Team
Thank you for taking the time to leave us your lovely feedback on TripAdvisor!
We are very glad that you had a good experience with us, and that you enjoyed not just our incredibly life-life wax figures, but also our other immersive experiences, including our Spirit of London taxi ride through 400 years of London's history. Our goal is to allow our guests to get as up close and personal as they would like to our celebrities, so that they feel as though they are there on the red carpet with them, so please don't worry - our celebrities are used to guests getting very close! We're happy to hear you like your personalised magnet - we aim to offer a range of gifts and keepsakes that will help guests to remember their time with us in the world of glitz and glamour at Madame Tussauds London, so we are so pleased you found something to remember us by!
We hope you will visit us again for more famous fun in the future!
Thank you so much for taking the time to leave a four star review of Madame Tussauds London on Trip Advisor.
We're delighted that you enjoyed your visit and you were able to take some great pictures on your way around the attraction!
We hope to welcome to you back for more fun soon!
Guest Experience Team
Thank you for taking the time to complete a Trip Advisor review. We appreciate you taking the time and trouble to share your thoughts as we always consider any feedback that helps us to improve the service we provide for our guests.
We are sorry to hear that your visit did not impress you. We have between 290 and 310 wax figures on display as well as our Sherlock Holmes interactive experience, Spirit of London ride taking guests through 400 years of London history, Marvel Superheroes zone including a 4D movie and our Star Wars experience with 11 immersive scenes. With each wax figure taking 3 months to make, we do hope the attention to detail on display will wow our guests. I am sorry to hear that this was not the case when you visited us.
We are sorry to read that you were unhappy with your visit to Madame Tussauds London. We are very proud of our rich history and hope to share this with our guests, while also updating and adding to our attraction to appeal to a wide range of visitors. We listen to guest feedback and constantly strive to create memorable experiences, so it is disappointing to read that we did not wow you when you visited us.
Guest Experience Team
Dear Barry P,
Thank you so much for taking the time to leave us a 5-star review of your visit to Madame Tussauds London!
We are so glad that you enjoyed your time with us and would recommend us to others!
We hope to be able to welcome you back to Madame Tussauds London for more famous fun in the future!
Dear Kara L,
Thank you for leaving us your feedback on TripAdvisor. We take all feedback seriously as it helps us to continuously improve our guest experience.
We are very sorry to hear that you did not enjoy your time with us here at Madame Tussauds London. We aim to provide a huge variety of exhibits and interactive experiences to entertain our guests for roughly 1 hour and 30 minutes to 2 hours (some guests even spend over 3 hours with us!) so we are disappointed to hear that you felt there was a lack of things for you to enjoy. We are sorry that you feel that your experience was not worthwhile - however, we would like to state that our standard tickets are £35 not £40, and that tickets can often be purchased cheaper on our website if booked in advance, as we aim to provide experiences for a variety of budgets.
We hope that you were able to enjoy aspects of your visit, and we would love the opportunity to welcome you back to Madame Tussauds London again in the future. If you would like to discuss your visit further and ways in which we could improve, please contact us at: email@example.com.