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旅行者评分
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1 - 6 条点评,共 3,022 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月29日的点评

升级后的房间非常豪华,我们住在里面轻松悠闲。浴室棒极了,储物的空间十分充足。没有一点儿不满意的地方。

与这家酒店合作收集的点评
感谢 Deborah J
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
YTErsen,提斯特尔金斯利酒店(原提斯特尔布鲁姆斯伯里酒店) 的 Manager,回复了这篇点评2019年8月29日已回复
Google 翻译

Dear Ms Deborah J,

Thank you for choosing to stay here at Thistle Holborn-The Kingsley for your recent visit to London.

There are no better words on arrival than, "You have been upgraded", and we are delighted we were able to do so for you, and that you enjoyed staying in our beautifully-appointed Executive King Room that comes equipped with free-fast-unlimited wifi, high definition Samsung Smart TVs, Nespresso Coffee Machines, double glazing, rainfall showers and custom made Hypnos mattresses for a great night’s sleep.

It's wonderful to receive such a good feedback and we are thrilled to hear that everything met your expectations.

Your comments and kind recommendation are greatly appreciated! It has been a pleasure to welcome you and we very much look forward to you visiting again soon.

With kind regards,

Tolga Ersen
Operations Manager

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2019年8月24日的点评

酒店房间急需翻新。我们的窗外只有一堵墙,看不到任何风景,不过对于伦敦市中心这个价格的酒店,的确不能要求太高。空调声音很大,发出像电话一样令人讨厌的响声。但床很舒服,房间很干净。酒店地理位置优越,可轻松步行到牛津街购物,或者去剧院。工作人员友好和乐于助人。

感谢 009Vix
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
YTErsen,提斯特尔金斯利酒店(原提斯特尔布鲁姆斯伯里酒店) 的 Manager,回复了这篇点评2019年8月27日已回复
Google 翻译

Dear Valued Guest,

First of all I would like to take this opportunity to say thank you for taking the time to post your comments following your stay with us at Thistle Holborn-The Kingsley. We welcome all guest feedback as it enables us to continually strive for service excellence in order to improve and maintain our high standards.

I was most disappointed to learn your stay with us did not meet your expectations thus marring your impression of the hotel. Please do rest assured your comments have since been shared with Management Team accordingly to ensure follow up is carried out on all your highlighted points.

​I would like to extend my sincere apologies for the inconveniences you unfortunately experienced in your room however It is a pity that you didn’t feel comfortable enough to share your concerns with us while staying at the hotel as I believe that we would have found solutions to these.​

I would very much like the opportunity to further discuss with you; your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. If you would be so kind as to allow me the opportunity to contact you at a convenient time I would be most grateful.

Kind Regards,

Sinan Onbasi
Front of House Manager

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2019年8月9日的点评 通过移动设备发表

这家酒店位于完美的地点,可以步行,乘公共汽车或观光旅游。酒店是个不错的中档酒店,有一家不错的餐厅(早餐当然不错),没有礼宾部,但是房间很舒服。这13个房间里没有一间是看不到风景的,但我们的目的并不是往窗外看。工作人员都很友好(但无法向我们出售我们想要的旅游门票)。

感谢 RussW146
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
YTErsen,提斯特尔金斯利酒店(原提斯特尔布鲁姆斯伯里酒店) 的 Manager,回复了这篇点评2019年8月12日已回复
Google 翻译

Dear RussW146

Thank you very much for taking the time to leave a review of your recent stay with us.

We are delighted to hear that you enjoyed all aspects of your stay and that our central location was a particular highlight for you. And you are absolutely right; the location of the hotel is ideal for the leisure traveler, with many of the city's most iconic sights just a short walk away, over thirty theaters and opera houses within a mile radius, as well as international shopping and restaurants in the locality.

We very much appreciate your feedback regarding your room location and this will be noted. I will ensure your profile in our system has updated with your room location preference.

We hope to have the pleasure of welcoming you back again on your next visit to London.

Kind regards,

Tolga Ersen
Operations Manager

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2019年6月20日的点评

我因为出差的原因在这家酒店里住了一晚。这座大楼需要更新,房间里的家具又旧又脏。空调有噪音而且是中央空调,所以没有机会在夜间关闭,以提高睡眠的舒适性。价格相当高,与中心位置一致,但与提供的标准不匹配。我不推荐它。

与这家酒店合作收集的点评
感谢 Guitun
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
YTErsen,提斯特尔金斯利酒店(原提斯特尔布鲁姆斯伯里酒店) 的 Manager,回复了这篇点评2019年6月21日已回复
Google 翻译

Dear Guitun,

Thank you for taking the time to post a review of your recent stay here at Thistle Holborn Hotel, we welcome all feedback as an opportunity to learn and improve our training and service standards and facilities.

We were disappointed to learn that the faulty air conditioning unit in your room disturbed your sleep and we failed to meet your expectations.This has been investigated by our Maintenance Team to understand what happened and ensure that the issue is rectified going forward.

Please know that all our bedrooms equipped with Air Conditioning Units that ensures a high level of comfort with full individual control, with both heating and cooling modes.

We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided.

I'm sorry, your stay was not as enjoyable as it should have been. Once again, thank you very much for sharing this valuable feedback with us.

Tolga Ersen
Operations Manager

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2019年5月30日的点评 通过移动设备发表

老实说,我觉得这家酒店都很棒,我们升级到了一个非常棒的套房,因为那天是我的伴侣生日,房间里有蛋糕和气球等着,真是太可爱了。办理入住手续非常顺利、简单,地理位置很好。早餐真的很棒,选择很多,都很好吃,工作人员都很出色,我对他们评价很高。员工非常努力工作,感谢你们让我有了精彩的入住。

1  感谢 Lima156
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
YTErsen,提斯特尔金斯利酒店(原提斯特尔布鲁姆斯伯里酒店) 的 Manager,回复了这篇点评2019年5月31日已回复
Google 翻译

Dear Lima156,

Thank you for posting a lovely review of your stay here at Thistle Holborn - The Kingsley.

First; may we wish your partner a belated very happy birthday, and second, thank you for choosing to share your special celebration with us.

We are delighted that you enjoyed what sounds like a very lovely stay, and we are very pleased that we were able to exceed your expectations by decorating an upgraded room prior to your arrival with a balloon, cakes and a welcome card.

We are honoured to be your hotel choice in London, we all look forward to the pleasure of welcoming you back for many more special occasions to come.

Kind regards,


Tolga Ersen
Operations Manager

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2019年5月18日的点评 通过移动设备发表

酒店交通便利,距离大英博物馆和霍尔本站仅有几个街区,巴士站就位于酒店门前。酒店本身有点旧,进入一些房间的时候,不可避免的必须要爬一些楼梯。所以如果你带了不少的行李箱,你可能会觉得不太方便。

感谢 JunT311
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
JackOCarroll88,提斯特尔金斯利酒店(原提斯特尔布鲁姆斯伯里酒店) 的 Manager,回复了这篇点评2019年5月20日已回复
Google 翻译

Dear JunT311,

Thank you for writing a review of Thistle Holborn - The Kingsley Hotel.

I am thrilled that you loved our fantastic central location and access to public transport.

I hope to have the pleasure of welcoming you back again in the future and please contact me directly if there is anything I can assist you with.

Warm regards,

Tolga Ersen
Operations Manager

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