Dear Ms Deborah J,

Thank you for choosing to stay here at Thistle Holborn-The Kingsley for your recent visit to London.

There are no better words on arrival than, "You have been upgraded", and we are delighted we were able to do so for you, and that you enjoyed staying in our beautifully-appointed Executive King Room that comes equipped with free-fast-unlimited wifi, high definition Samsung Smart TVs, Nespresso Coffee Machines, double glazing, rainfall showers and custom made Hypnos mattresses for a great night’s sleep.

It's wonderful to receive such a good feedback and we are thrilled to hear that everything met your expectations.

Your comments and kind recommendation are greatly appreciated! It has been a pleasure to welcome you and we very much look forward to you visiting again soon.

With kind regards,

Tolga Ersen
Operations Manager

Dear Valued Guest,

First of all I would like to take this opportunity to say thank you for taking the time to post your comments following your stay with us at Thistle Holborn-The Kingsley. We welcome all guest feedback as it enables us to continually strive for service excellence in order to improve and maintain our high standards.

I was most disappointed to learn your stay with us did not meet your expectations thus marring your impression of the hotel. Please do rest assured your comments have since been shared with Management Team accordingly to ensure follow up is carried out on all your highlighted points.

​I would like to extend my sincere apologies for the inconveniences you unfortunately experienced in your room however It is a pity that you didn’t feel comfortable enough to share your concerns with us while staying at the hotel as I believe that we would have found solutions to these.​

I would very much like the opportunity to further discuss with you; your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. If you would be so kind as to allow me the opportunity to contact you at a convenient time I would be most grateful.

Kind Regards,

Sinan Onbasi
Front of House Manager

Dear RussW146

Thank you very much for taking the time to leave a review of your recent stay with us.

We are delighted to hear that you enjoyed all aspects of your stay and that our central location was a particular highlight for you. And you are absolutely right; the location of the hotel is ideal for the leisure traveler, with many of the city's most iconic sights just a short walk away, over thirty theaters and opera houses within a mile radius, as well as international shopping and restaurants in the locality.

We very much appreciate your feedback regarding your room location and this will be noted. I will ensure your profile in our system has updated with your room location preference.

We hope to have the pleasure of welcoming you back again on your next visit to London.

Kind regards,

Tolga Ersen
Operations Manager