Thank you for choosing Blandford Hotel for your break in London as well as sharing your valuable feedback with us.
First of all, I am glad you enjoyed our great location, we are indeed very fortunate to be in such proximity to London's main attractions and less than 20' walk away from Oxford Street and the city's centre. In regards to the collection of your room key, please be assured that my team and especially Costa, our Porter, is taking a good care to secure the hotel and people coming in. Being a small, boutique hotel gives us the opportunity to know all our guests that are living with us and keep the hotel safe. On the subject of the luggage, we don't officially have a special room to store them however, we keep them just next to the reception where my team, our Porter and our CCTV cameras are taking care to keep your luggage safe. Please be assured that I take every review seriously in our effort to improve our services and your recommendation have been acknowledged.
I am really sorry that we fell short of your expectations and I really hope we get another chance to provide you with a more satisfying experience in the future. Please don't hesitate to contact me directly at firstname.lastname@example.org .
I am disappointed to read that your experience with us did not live up to your expectations.
We are very proud in providing a great accommodation and i am sorry to see that there were some issues with the room.
I am very surprised as the room that you were accommodated is one of our best rooms facing the front of the hotel on a higher floor and has been fully refurbished. Everything that is inside that room is brand new.
I am sorry to see that you had a stained duvet on the inside of your duvet cover sheet. I can confirm that it was changed by our housekeeping staff immediately and the bed sheets also.
I would like to assure you that we are servicing the rooms every day and all the linen on the beds is changed. The pillows with the floral pattern are not meant to be put on the floor but i would like to assure you that we are cleaning and hoovering each room daily.
We are an extremely busy hotel, we have been fully booked every day of this month. Being so busy some items break or need to be repaired therefore we always have a maintenance person on site who is willing to help.
The key from your uploaded photo it is not a Master key as is designed/used to activate the room lightning.
Your experience on this occasion is certainly not reflective of our usual high standards of service and I sincerely hope that we will have the chance of demonstrating it in the near future.
I am so happy that you enjoyed your stay at the newly refurbished Blandford Hotel.
We understand that travelling alone in London can be daunting and so I was very happy to read that you felt at home in the Hotel. It certainly is a quiet place to escape the hustle and bustle of London whilst still being a very short distance to transport links and shops.
I have passed your comments on to the hotel team, as feedback such as yours always makes them happy, knowing that they have helped make the most out of your stay.
We look forward to seeing you again if you are in town. Don't forget to sign up to our newsletter to get the best deals on your next stay!
With best regards,
Stuart Smith - Marketing Manager
Thank you for choosing to stay with us at The Blandford Hotel. I am glad to hear that you had a relaxing stay at our hotel, whilst making the most of our central location.
The Blandford has been recently renovated and I am happy to note that the room was welcoming and cosy. Our rooms were designed to ensure guests have the most comfortbale stay whilst still being able to make the of all London has to offer. We take great pride in our customer service and it was good to hear our team was attentive and friendly, so I will pass along your positive comments to them.
We look forward to welcoming you back to The Blandford in the future. For the latest offers and news from us please sign up to our newsletter.
Thank you for choosing to stay at The Blandford, we are glad you managed to experience both the corporate and personal traveller side of our hotel. As noted we are in close proximity to key transport links as well as a plethora of local eating and shopping venues. Our staff would be happy to recommend their favourites next time you are in town, they do aim to please and I am happy to hear they were incredibly helpful and welcoming.
We have offers for returning guests if you sign up to our members' club with which you will get updates on events in London as well as exclusive rates. We look forward to welcoming you back to The Blandford.
Thank you for choosing The Blandford for your stay in London. Following our recent renovation, we have equipped the rooms with under-bed storage, which can be used for your next stay with us. I am glad you took advantage of the local area with its many eating and shopping areas. Due to the proximity to the station, we are also a short train away from some of Londons most visited attractions, with some even a short walk away such as Madame Tussauds, Regents Park, Oxford Street plus a whole lot more. I am happy to note that breakfast was to your liking and will pass this on to the hotel.
Once again thank you for staying at The Blandford.
I am glad you stayed calm and stuck to your motto of don't panic. Thanks to this we were glad to welcome you to The Blandford for your London trip. As noted by yourself we are conveniently located close to Regents Park and many other attractions within Central London. I am glad our new refurbishment meant the hotel was clean, tidy modern and comfortable. Thank you for considering The Blandford for your future stays in London, we look forward to welcoming you back