Dear chloex266,
I would like to, first of all, thank you for taking the time to share your valuable feedback with us. Here at the London Marriott Grosvenor Square Hotel we do strive to provide our guests with unforgettable and unique experiences so I am not happy when we fail to delight one of our guests.
I am extremely sorry to hear that your stay did not meet your expectations and was not up to the standards. Please rest assured we have addressed your feedback with all the team members / parties involved.
Please feel free to contact us should your travels bring you back to London, we will be more than happy to assist you.
Kind regards,
Eva Uebersax, Guest Relations Executive