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该点评由 英语 翻译而成。 查看原文
IanG455
英国柴郡
3.0 分,共 5 分2016年9月5日点评
DoubleTree by Hilton 合作收集的点评
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com查看原文
Mubashar BHesperia伦敦维多利亚大酒店Hotel Manager,回复了这篇点评
回复时间:2016年9月22日
Dear Guest,

Thank you fro your feedback.

We are happy to learn you enjoyed our central London location, however we are very sorry to learn that we didn't meet your expectations.

Please feel free to share your reservation with me in order to investigate the matter. My email is m.butt@dtlondonvictoria.com.

Sincerely,
Mubashar Butt
Hotel Manager
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
附近酒店
US$187
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离Hesperia伦敦维多利亚大酒店2.4公里
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US$250
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    US$220
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    US$277
离Hesperia伦敦维多利亚大酒店0.2公里
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离Hesperia伦敦维多利亚大酒店4.3公里
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Royal National Room Standard Plus Twin
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离Hesperia伦敦维多利亚大酒店3.5公里
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US$173
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离Hesperia伦敦维多利亚大酒店3.4公里
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离Hesperia伦敦维多利亚大酒店1.5公里
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US$203
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    US$185
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离Hesperia伦敦维多利亚大酒店2.2公里
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离Hesperia伦敦维多利亚大酒店4.4公里
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离Hesperia伦敦维多利亚大酒店5.3公里
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US$122
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离Hesperia伦敦维多利亚大酒店5.0公里
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1 - 6 条点评,共 3,370 条
2019年10月25日的点评

我们这次在此旅馆住了6晚,唯一觉得旅馆值得推荐的是,我们在早餐餐厅遇到一位服务热忱且敬业的服务员YASSER,他总是面带微笑,热情招待顾客。早餐内容尚可,面包和可颂好吃,优格只是完全没有变化,六天的食物完全一样。房间尚可,只是浴室冲澡的地方,一洗头就积水。而清理房间的人员,每天不是忘了给瓶装水,就是忘了给浴帽,或是忘了补充卫生纸。甚至有一天他给的浴巾还有破。还有一天半夜突然警铃大作,很影响睡眠,但也没事。

感谢 曼瑾 郭
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为中文,源自www.tripadvisor.co.uk 查看原文
Guest R,Hesperia伦敦维多利亚大酒店 的 Guest Relations Manager,回复了这篇点评2019年10月28日已回复
Google 翻译

Dear Guest,

Thank you for writing a review about your recent stay at our hotel.

We are very sorry you were unhappy with some aspects of your stay. We appreciate your feedback and will keep your comments in mind while we work to improve our guest experience.

At the same time, I was pleased to read that you find our team member Yasser to be helpful and friendly.

We hope you’ll stay with us again soon and tell us what you think about our improvements.

Kind regards,

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
2019年8月22日的点评

餐厅地方不算大但早餐食品选择种类比我预期多而且质素也很好,房间面积也可接受 (加床后),下次有机会再来都会考虑入住

与 DoubleTree by Hilton 合作收集的点评
感谢 catshchou
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
Guest R,Hesperia伦敦维多利亚大酒店 的 Guest Relations Manager,回复了这篇点评2019年8月25日已回复
Google 翻译

I would like to thank you for taking the time to fill out our on-line questionnaire and share with us your experience about your recent stay.

We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile.

Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service.

We are truly pleased that you shared your experience in Tripadvisor so the public can have a fair view of what they will encounter when visiting us. Thank you!

It was an absolute pleasure having you with us and we look forward to welcome you back to our Hotel in the near future.

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
2019年4月2日的点评

好:酒店就在维多利亚地铁站旁,出行很方便。员工很友善有礼。
坏:我是希尔顿金卡会员,但房间没有获升级。退房当天也不能预先保证可以迟退房,需要当天早上打电话到前台才能确认。但这显然是会员应有的福利。没有EXECUTIVE LOUNGUE。酒店设施、房间和早餐质素都很一般,不值这个价钱。

感谢 TraWong
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
Jesus E,Hesperia伦敦维多利亚大酒店 的 Manager,回复了这篇点评2019年4月6日已回复
Google 翻译

Dear Guest,

We are sorry we were not able to provide you with the quality of services you deserve.

This is not typical of our hotel, and we are always looking for ways to improve our customer experience.

I have taken your comments to our team to ensure that in the future we do a better job.

Thank you again for your feedback and we hope you will consider staying with us again.


Kind regards,
Jesus Espinar


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2018年10月12日的点评

被Hilton这个字崭误导!以为难船都有三分钉,比预期中落差太大!下次选酒店都系以开业日期作为主因,因为名气再大,日久失修,始终系解决唔到的问题!

与 DoubleTree by Hilton 合作收集的点评
感谢 hwong282298
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
Jesus E,Hesperia伦敦维多利亚大酒店 的 General Manager,回复了这篇点评2018年10月15日已回复
Google 翻译

Dear Hwong,

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience.

I have taken your comments to our team to ensure that in the future we do a better job.

Thank you again for your feedback and we hope you will consider staying with us again.

Kind regards,

Jesus Espinar

举报业主不当回复
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2018年9月25日的点评 通过移动设备发表

主要原因是在车站旁,早餐不错,附近也有不少餐厅。不过房间偏小,但提供一部手提电话,可以免费打长途电话及上网

感谢 calvin_kawing
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
Jesus E,Hesperia伦敦维多利亚大酒店 的 General Manager,回复了这篇点评2018年10月8日已回复
Google 翻译

Dear Calvin,

We would like to thank you for taking the time to share your comments following your recent trip.

It really is satisfying for the entire team to read your positive comments and to hear our location was so convenient for your visit.

We hope to have you back soon in DoubleTree by Hilton - London Victoria.

Kind Regards,

Jesus Espinar

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
2018年9月2日的点评

相较于一晚上台币七千多块的该有的住宿品质,饭店有很大的进步空间。然而,地理位置距离维多利亚车站两分钟的步行路程,直接搭车(公车地铁火车)或是坐直达车前往机场都是非常便利的。客运站也在步行五分钟左右的距离范围。

与 DoubleTree by Hilton 合作收集的点评
感谢 Angelayp
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
Jesus E,Hesperia伦敦维多利亚大酒店 的 General Manager,回复了这篇点评2018年9月14日已回复
Google 翻译

Dear Angela,

We would like to thank you for taking the time to share your comments following your recent trip. It really is satisfying to hear our location was so convenient for your visit.

We would also like to thank you for the feedback you have provided for us to keep improving.

We hope to have you back soon in DoubleTree by Hilton - London Victoria.

Kind Regards,

Jesus Espinar

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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