Dear Guest,
Thank you for writing a review about your recent stay at our hotel.
We are very sorry you were unhappy with some aspects of your stay. We appreciate your feedback and will keep your comments in mind while we work to improve our guest experience.
At the same time, I was pleased to read that you find our team member Yasser to be helpful and friendly.
We hope you’ll stay with us again soon and tell us what you think about our improvements.
Kind regards,