三月我们第一次来伦敦，我和我丈夫、小叔子住在这里。我们的客房有楼上的客房和楼下有可以拉出来的沙发床，这个很棒，有私人空间。我们不会待在客房很长时间，但是它有小厨房，附近有杂货店和商店，小厨房用起来也很方便。它离地铁只隔几个街区，周围感觉也非常安全，隔壁还有几个不错的餐厅和一间星巴克。我们都很喜欢公寓的景观，在阳台外面看对面的街道，就好像我们居住在热闹的家庭里。而不是旅游景区。虽然装潢很一般，但是窗户很大，我们爱死这里的景观了。更多
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员工非常友善和乐于助人，房间出乎意料的宽敞，风景很不错。餐具和玻璃器皿等等东西都很棒。酒店位于肯辛顿一个安静和安全的地区，但也位处于格洛斯特的主路上。
Dear Maureen,
Thank you so much for taking the time to let us know about your recent stay at the Citadines South Kensington. We’re thrilled to have been your choice of accommodation during your road trip. We pride ourselves on providing personalized service and I am proud that our team members managed to do just that.
We look forward to hearing from you when your travel plans next bring you to London as it would be our pleasure to be of service to you once again.
Kind regards,
Anthony Bull
Residence Manager
这家酒店超出了我们的预期，房间很干净，工作人员非常友好。距离几家餐馆和商店仅有几步之遥。非常靠近其他景点。我们的房间有我们需要的一切，包括迷你冰箱、水槽、银器、盘子和碗。大堂的公共区域有一台电脑可供使用。
Dear Jason,
Thank you for your comments regarding your recent stay at our residence.
I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service.
We very much look forward to welcoming you back at Citadines South Kensington in the near future.
Kind regards,
Anthony Bull
Residence Manager
这里真的很赞，我们是因为这里靠近海德公园（我们来看芭芭拉·斯特赖桑德
的演出）才住在这里的，不过酒店附近都很赞。图片上是从我们酒店看出去的景色，你可以看看这里的街道，真的很美。员工很乐于助人，房间宽敞舒适，唯一的缺点是酒店还可以粉刷地更好一些，不过酒店非常干净，设施也很齐全，在前台总是有热饮料可以免费拿，酒店也很关注垃圾回收问题。我下次会再来的。
Dear Reviewer,
Thank you for taking the time to write such a wonderful review. It’s great to know that you enjoyed the views from your room and you had a pleasant time during the entire duration of your stay. It is great to read you highlighted some of the best features of the hotel such as the the convenience in getting to other parts of London but also if guests want to explore the local area, they have a lot of options ranging from bars to restaurants etc. We are glad you liked the amenities of the room and our staff were delivered outstanding customer service.
I hope we will have the pleasure to welcome you back at Citadines South Kensington in the near future.
Kind regards,
Anthony Bull
Residence Manager
我们有一间一居室的公寓，按伦敦的标准来看相当大。gloucetser公园站附近有一个很棒的洗衣店，酒店里的毛巾很干净，工作人员乐于助人，我们以后肯定还会住在那里。
Dear Reviewer,
Thank you for your most generous and encouraging feedback from your recent stay with us. We were truly delighted that we succeeded in creating a pleasant experience and that you have become a fan of our service and amenities.
We sincerely appreciate your recognition and recommendation and look forward to welcoming you back to Citadines South Kensington. In the interim, we remain at your service.
Kind regards,
Anthony Bull
Residence Manager
我几乎在这个服务公寓住了两个星期，员工都很友好，永远都会以温暖的微笑问候。这个地方很舒服，尽管房间管家每周只来一次。前台接待处旁边的咖啡是免费的，但是品质很不错。我们要求推迟退房也得以满足，很满意这家服务公寓。唯一一个小的建议是，因为这个酒店是可以携带宠物的，所以晚上睡觉的时候我可以听到狗叫。除此之外，这里的所有东西都很完美。
Dear Cacine,
Thank you for your feedback which I was delighted to receive. I am so pleased to hear you had such an enjoyable stay with us and how much you liked one of our rooms. Our location is ideal for getting around in the city, but the best part of the hotel is the staff. Thank you for recognizing their efforts! I have taken note of your comments about being pet friendly, and I sincerely apologise your sleep was interrupted. We very much look forward to welcoming you back to Citadines South Kensington in the near future.
With our very best wishes,
Anthony Bull
Residence Manager
最近我和我的家人在伦敦呆了9天。馨乐庭伦敦南肯西顿酒店对我们来说是一个很好的住处。环境很舒适，员工很乐于助人，水果很新鲜，热巧克力和咖啡是酒店的特色，特别好。
Dear Kelvin,
Thank you for staying at Citadines South Kensington, and for taking the time to write about your stay with us.
We are truly delighted to read that you enjoyed your experience with us and it pleases us to read such lovely feedback about our apartments and facilities that we offer, especially the staff's positive service level .
I will share your positive feedback with the entire team and sincerely hope that we will have the pleasure of hosting you once again.
Kind regards,
Anthony Bull
Residence Manager
