Dear Cacine,
Thank you for your feedback which I was delighted to receive. I am so pleased to hear you had such an enjoyable stay with us and how much you liked one of our rooms. Our location is ideal for getting around in the city, but the best part of the hotel is the staff. Thank you for recognizing their efforts! I have taken note of your comments about being pet friendly, and I sincerely apologise your sleep was interrupted. We very much look forward to welcoming you back to Citadines South Kensington in the near future.
With our very best wishes,
Anthony Bull
Residence Manager