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附近酒店
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1 - 6 条点评,共 1,865 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2周前点评

真的很喜欢这家酒店,热浪来袭的时候来的,真的感觉像回家一样。大堂提供的饮用水,酒店提供的额外的水和饮料让我们在高温天气舒缓下来。对我们的孩子来说,早餐的价格有点贵,毕竟他们没有我们吃得多,但对成年人来说早餐很可口,有很多英式早餐!以后的周日早餐我都会保持这个传统。酒店离奥林匹亚动漫展很近,周边有很多餐厅,火车站也在附近,真希望去年来英格兰的时候我们也住在这里。入住、退房和期间,酒店的员工都很好。我很期待明年再来!

感谢 Roberta D
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
P6520PLK,水星伦敦肯辛顿酒店 的 General Manager,回复了这篇点评回复时间:2周前
Google 翻译

Dear Roberta D

Thank you for staying with us at the Mercure London Kensington Hotel. I appreciate the kind words that you have written about your guest experience with us. You & your family were a delight to have in the hotel. When you return to comic con next year we look forward to having you stay with us.

Take care
Lisa Kearney
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月23日的点评

房间很小,床吱吱作响,水槽有裂缝,房间(酒店)需要重新粉刷,价格昂贵。如果不是因为在肯辛顿这家酒店的位置非常好的话,这里也不会那么繁忙了。一晚175英镑的话不太值。

与 Accorhotels.com 合作收集的点评
感谢 m s
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
P6520PLK,水星伦敦肯辛顿酒店 的 General Manager,回复了这篇点评2019年6月26日已回复
Google 翻译

Dear M S

I want to thank you for the review that you have placed regarding your recent stay at the hotel.

I appreciate the feedback that you have provided. These type of comments that we receive from guests are invaluable as we continue to grow in the service that we provide.

I do hope that we have the pleasure of welcoming you back on a return visit. We have several room types available at the hotel and perhaps we can choose one of the bigger ones as it may suit your needs more when you next stay with us.

Thank you again

Take care

Lisa Kearney
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月29日的点评

我预定这家酒店的时候要求了想要高楼层的安静的房间。我的房间是在顶楼的,但是因为酒店有装修的工程,所以很吵,浴室也很难闻。我跟接待处谈了一下,我需要收拾行李换个房间。房间看起来很旧,但床是干净的。

感谢 Aychan2006
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
P6520PLK,水星伦敦肯辛顿酒店 的 General Manager,回复了这篇点评2019年6月3日已回复
Google 翻译

Dear Aychan2006

I appreciate you taking the time to post a review regarding your recent stay.

I am disappointed to learn that you were not comfortable in your original room but pleased that the team were able to assist you.

The renovation works that you are talking about are not actually taking place in the hotel but in the building next to us and I am sorry that they disturbed you.

I hope that we can have the pleasure of welcoming you back and that you have a more comfortable stay on the next occasion.

Kind Regards
Lisa Kearney
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月17日的点评 通过移动设备发表

上周末有一趟探亲之旅,住在了这家酒店。酒店很干净,早餐很美味,最重要的是员工都很不错,有礼貌,非常有风度,他们非常乐于助人。我们下次在伦敦时,会再来这里的。

感谢 Bossgirl2019
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
P6520PLK,水星伦敦肯辛顿酒店 的 General Manager,回复了这篇点评2019年5月20日已回复
Google 翻译

Dear Bossgirl2019

I hope that you have enjoyed your family reunion.

Thank you for sharing your recent guest experience at the Mercure London Kensington Hotel.

I am delighted to read that you enjoyed yourself and I know that the team will too.

I hope that we all have the pleasure of welcoming you back for a visit again very soon.

Kind Regards

Lisa Kearney
General Manager




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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月27日的点评

酒店位于伦敦的中心位置,去周围哪里都很方便。酒店本身令人感到愉快。但是酒店的会计方面不是特别好,因为他们找不到我们最初的订单,而且收了我们两次钱。他们也在没用预授权的情况下收取了我们费用。虽然我们的旅途很愉快,但酒店让预订变得不愉快,当时没有给我们提供正确的细节信息,而且向我们多收了费。当他们犯了错误之后,也没有用一种专业的方式来帮助我们。

感谢 meghan1598
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
P6520PLK,水星伦敦肯辛顿酒店 的 General Manager,回复了这篇点评2019年4月29日已回复
Google 翻译

Dear Meghan1598

Our location is perfect for sightseeing and getting around the city with easy links to the tubes and the fact that we are in walking distance to some of the museums and Harrods.

I have taken the time to investigate the matter to which you are referring to above. I can see that no error was made. The original credit card that was given went through for payment on one room in for full and for one night on the second room. Therefore the hotel charged the second card which we had on file for the remainder of the payment on that room.

If you can provide me with proof that both rooms were paid in full on the original card then I will be more than happy to rectify this for you. I believe that you have all of my details.

I look forward to hearing from you.

Kind Regards
Lisa Kearney
General Manager

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