当我们为生意忙碌的很晚时,我们不得不在这里过夜。我的房间令人震惊!!不舒适,残破的家具。破损的喷淋头?电视也坏了!!我请求换一间房,在等候超过一个小时后,我被通知搬到一间“普通”房间,不会再入住这里,这是一个昂贵的错误。更多
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当我们为生意忙碌的很晚时,我们不得不在这里过夜。我的房间令人震惊!!不舒适,残破的家具。破损的喷淋头?电视也坏了!!我请求换一间房,在等候超过一个小时后,我被通知搬到一间“普通”房间,不会再入住这里,这是一个昂贵的错误。更多
显示较少Dear KDW415,
Thank you for taking the time to leave a review of our property and for being an IHG Rewards Club Platinum Elite member. We certainly regret the overall dissatisfaction you had experienced during your stay due to the smell of smoke in your room.
We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information.
Again, thank you for staying with us and I look forward to hearing back from you very soon.
Sincerely,
Dianne L.
Case Manager
IHGService
我只是想要表达我的感激之情,感谢这家酒店所有的员工,你们让我们在这家酒店住的非常的舒服,而且很享受。这是一家有着非常好的员工的非常好的酒店,员工们都很友善,而且乐于助人。
Dear Deepak P,
Thank you very much for your amazing feedback. It was great reading that our team made a difference and make your stay really special. I have shared your comments with the team and they are all very happy! We all look forward to welcoming you back soon!
Best Regards,
Jose E.
工作人员非常友好和乐于助人。 我把笔记本电脑包放在接待处,忘记拿了。 他们来到我的房间并还给我。酒店后面有人在办聚会,所以如果你喜欢参加派对,这家酒店非常适合。 浴室很小,没有冰箱也没有润肤露。 我想要一台冰箱。 这是一个很好但价格昂贵的酒店。
Hi PurviS119,
Thank you for your kind words towards our dedicated reception team. We appreciate your comments very much.
As you mentioned we are situated in a prime location and Camden is a vibrant area of the city. The rooms have soundproofing windows and we have variety of choices for room allocation depending on guest preference as some of the popular rooms face the canal.
On the positive note, I am glad you enjoyed your stay with us and we hope to welcome you back soon!
Best regards,
Jose E.
我8月12日至13日住在这里。星期二早上的前台工作人员非常友好。我看到有个糟糕的顾客态度非常粗鲁,甚至侮辱了工作人员,但他们仍然友好地为所有顾客提供服务。我想特别提到这两个粗鲁的顾客和当时的值班经理,这位工作人员的处理方式很好,如果是我,我没办法用那么友善的态度对待这样粗鲁的顾客。
Hi Susan,
Thank you for the kind words towards our dedicated team. We strive to deliver the highest level of guest experience and I am pleased to know that we earned your 5 stars. I have shared your comments with the rest of the team members, and they are all grateful!
I look forward to your next visit. Should you need any assistance for a future booking please feel free to contact us directly.
Best regards,
Jose E.
我用我的积分做了一笔很划算的买卖,所以价格很便宜,给我安排的是顶层的其中一间阁楼,房间很宽敞,配有阳台有和甜食。卡姆登很疯狂,但我很喜欢这家酒店位于疯狂的中心。如果你想要一个安静的地方,那么不要选择卡姆登。酒店很干净,设备齐全,工作人员很友好。床是如此的舒适。早餐有你需要的大部分东西,如果你在抵达时就购买会更便宜。酒店靠近卡姆登镇地铁站,去伦敦的哪个地方都不会很远。如果价格合适,我很乐意再次入住。
Dear Leedsutdskin,
Thank you for sharing your 5* review regarding your recent stay here in Camden.
I’m so pleased to read that you found our unique Camden location the perfect place to use your IHG Rewards Points and also that you liked our Penthouse room. As you have rightly mentioned we are surrounded by many local attractions, such clubs, restaurants, the Roundhouse and much much more. It's really lively place to stay. I am also glad to hear that you liked our Penthouse room and the location near
For any future bookings you may have please do not hesitate to contact us directly on dm@hicamdenlock.co.uk or 0207 482 8076.
We hope to see you again soon.
Best Wishes,
Jose Escalona
我们以前在拜访这块地方的家人时也住过假日酒店,但我们这次七月份来住,我们对这次住宿体验很满意,因为虽然外面是烈日炎炎的,但我们每间房的空调都很给力。酒店里可以推轮椅进入的房间设计得很棒,酒店电梯用起来也很方便。总的来说,房间的卫生和维护程度都做得很棒。
Dear applecook,
Thank you for your fantastic review, We are delighted that we met your expectations and you had an excellent stay with us.
We look forward to welcoming you back for another stay in London
Kind regards,
Hesham Helmy
这家酒店位于卡姆登洛克的一个很好的位置。房间漂亮、干净、现代化,房间还有着令人惊讶的良好的隔音效果,你不会觉得自己身处如此繁忙的区域。酒店团队非常友好和热情。
Dear 123cdon,
I am pleased to hear that you had a great stay with us. Thank you for recognizing our team for their efforts to make you feel welcome.
Best regards,
Hesham Helmy