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该点评由 英语 翻译而成。 查看原文
shirley w
英国剑桥
4.0 分,共 5 分2016年9月9日点评
与这家酒店合作收集的点评
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com查看原文
Chamberlain M张伯伦酒店Guest Relations Manager,回复了这篇点评
回复时间:2016年9月10日
Dear Shirley w,

Thank you for your review.

It is great to read that you would stay here again on your next trip to London, that is brilliant, I am however deeply sorry to hear that you did not enjoy the sausages that you got served on your breakfast. I hope everything else you had for breakfast was good. Thank you for bringing this to our attention, I will make sure to pass on this comments to the kitchen team.

We are looking forward to having you here again.

Kindest regards
Rebecca Jansson
Guest Relations
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
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1 - 6 条点评,共 2,226 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月19日的点评 通过移动设备发表

这家酒店地理位置优越。从机场往返酒店非常方便。乘坐皮卡迪利线到南肯辛顿,然后乘地区或环线到伦敦塔站。到酒店走一小段平坦的路就到了。当你走出地铁站时,你可以俯瞰伦敦塔!哇,这是对历史悠久的伦敦的很棒的体验。这座塔比较古老,但一定曾经是一颗宝石。我们的浴室有电话和“瓷砖电视”的相似之处,你可以从浴缸里看到电视。毛巾很精致!每天提供的早餐很不错,但我们没有吃,因为它是以谷物为主的。每天冰箱里的橙汁很不错。工作人员不友好,也不乐于助人——但事情就是这样。一定会再来的。

感谢 lauraeA2499RQ
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com 查看原文
Chamberlain M,张伯伦酒店 的 General Manager,回复了这篇点评2019年7月22日已回复
Google 翻译

Thank you for your review.

Is great to know that you found us convenient and that you have enjoyed your stay. We look forward to your next visit when I'm sure the staff will have a better interaction, as I usually receive praise for them.

Best regards,

Ed

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月1日的点评 通过移动设备发表

我们每年都会在看展览的时候来这家酒店入住。晚上的接待人员很不友好,似乎顾客会打扰他一样。今年这家酒店正在翻修,早餐时,餐厅和酒吧都关门了。造成了不便,但是并没有给予我们补偿(想象一下,这个4星级酒店每晚收费250GBP)。接待人员告诉我们如果不喜欢的话,可以第二天退房。可以看看每天在房间里提供的早餐的图片。我不会再来了,根本不值得花钱来这里入住。

3  感谢 Liechti_Adrian
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.ch 查看原文
Chamberlain M,张伯伦酒店 的 General Manager,回复了这篇点评2019年7月1日已回复
Google 翻译

As we have mentioned to you, in reiterated opportunities, we are prepared to refund any pre-paid services that weren't provided during your stay. We had notified you in advance of the renovations and also provided a complimentary continental breakfast. I am afraid that your request of a free stay because secondary services weren't available is not reasonable, I am sorry that this has disappointed you.

Best regards,

Ed

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月23日的点评

这是我第二次来这里。从到达的那一刻起,就受到了欢迎。目前正在装修酒吧和餐厅,但你可以免费享用免费的早餐,而且还提供了折扣券,你可以从账单上获得25%的折扣。

1  感谢 Reallyoreily
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Chamberlain M,张伯伦酒店 的 Manager,回复了这篇点评2019年6月24日已回复
Google 翻译

Dear Reallyoreily

First and foremost, thank you for taking the time to review our hotel.

Here at the Chamberlain we appreciate all guest feedback as this allows us to focus our attentions when planning a refurbishment program, the facilities and services we offer and the training that we implement for the team.

Our mission is to provide quality and comfortable accommodation with secondary services delivered by a warm and welcoming team, we also believe that from the moment our guests arrive to the day of their departure we will always do our utmost to ensure that they are made to feel welcome, with good hospitality, attention to detail and by going the extra mile where possible we hope that all our guests do have a great stay whilst with us.

We are pleased that you enjoyed the complimentary breakfast in your room and the discounted vouchers for other local Fullers pubs and hotel

Reallyoreily, Yet again thank you for your review it is greatly appreciated and we look forward to your next visit

Regards

Christopher J Hawkins
Front of House Sales Manager

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2019年5月29日的点评 通过移动设备发表

我一个人住在张伯伦酒店,这是我熟悉的地方,适合双重旅游和商务旅行。提供的设施不错。4星AA评级是实至名归的:房间很现代化,很宽敞,有一间大浴室。都很干净。非常舒适的床。不幸的是,由于重新装修的缘故,酒吧和餐厅都关门了(这是在预订时被告知的),所以我无法对此发表评论。这家旅馆只是缺少游泳池/水疗设施,除此之外,我没什么挑剔的。如果这些设施可用的话,我一定会再来的。

1  感谢 148garethr
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Chamberlain M,张伯伦酒店 的 General Manager,回复了这篇点评2019年5月29日已回复
Google 翻译

Thank you very much for your review, is great to know you enjoyed your stay. We are hoping to finish works in the bar and kitchen by mid-August, when we will tackle the Reception. All areas should be fully operational by mid-September. We would love to be able to add a spa and pool to our facilities, but unfortunately we don't have the space for them.

Best regards,

Ed

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2019年5月13日的点评 通过移动设备发表

昨晚在此入住,非常棒的地方,房间很好,淋浴也很舒服。我们房间里有胶囊咖啡机和免费提供的手机(我们外出旅行时可以带出使用),非常方便。房间非常干净清新,床很舒服。这家酒店无可挑剔,我会推荐给所有人。感谢这家酒店的招待和照顾。

1  感谢 emmaw1980
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Chamberlain M,张伯伦酒店 的 General Manager,回复了这篇点评2019年5月16日已回复
Google 翻译

Thank you for your review, is great to know that you enjoyed your stay and in room amenities. Your recommendation is a great compliment and we look forward to have you staying again soon.

Best regards,

Ed

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2019年5月5日的点评 通过移动设备发表

我们在张伯伦酒店住了一晚。房间还可以,但需要更新。淋浴很好,床也很舒服,但是服务不是很好。接待员有点傲慢,我们觉得自己不受欢迎。当我们在酒吧喝酒时,酒保误解了我们,开始争论起来。我们在床上吃了早饭,还好,但没什么特别的。总而言之,酒店还行,但不太值得我们付的钱,下次我们会住在伦敦的其他地方

感谢 frkn_j
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com 查看原文
Chamberlain M,张伯伦酒店 的 Manager,回复了这篇点评2019年5月12日已回复
Google 翻译

Dear Frkn

Thank you for taking the time to review our hotel.

Here at the Chamberlain we appreciate all guest feedback as this allows us to focus our attentions when planning a refurbishment program, the facilities and services we offer and the training that we implement for the team.

Our mission is to provide quality and comfortable accommodation with secondary services delivered by a warm and welcoming team, It was with great disappointment to read that this was not the case and that you did not enjoy the interaction with the team, where possible we believe in going the extra mile, ensuring that all our guests enjoy their stay whilst with us, from your comments we have reiterated to the team that our customers are of paramount importance to us and we should do our utmost to make them feel welcome, it is with great sadness that we failed on this occasion and therefore offer our sincere apologies for our shortfalls.

Yet again thank you for your review

Christopher J. Hawkins
Front of House / Sales Manager

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