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1 - 6 条点评,共 1,672 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月28日的点评 通过移动设备发表

这是一个1日差旅住宿,我很惊喜,酒店非常现代,房间保持得不错,非常干净,员工非常友好和乐于助人,考虑到在伦敦市中心,价钱非常合理。小缺点:房间小,没有健身房。

39  感谢 32AndrewL
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
HotelXenia,捷尼亚酒店 的 General Manager,回复了这篇点评2019年8月29日已回复
Google 翻译

Dear Guest,

Your feedback is integral to our ability to continue to improve our service. We are pleased that that you had an enjoyable stay and that it exceeded your expectations!


Thank you for taking the time to share your experience and come visit us again soon!

Kind regards,
Paolo Guarani

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月6日的点评

房间特别小,但干净现代。注意:伦敦酒店的特大床其实就是美国酒店的双人大床。我很高,所以我的脚都伸到床沿外了,不过这不是什么大问题。洗手间干净现代。员工很亲切友好。这家酒店最赞的就是其鸡尾酒酒廊。那位年轻的酒保很友好,而且调制的cosmos是最好喝的。我将来绝对还会入住这里。

感谢 TandNsf
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HotelXenia,捷尼亚酒店 的 General Manager,回复了这篇点评2019年8月8日已回复
Google 翻译

Dear Guest,

Thank you for your kind words and praises regarding your recent stay at Hotel Xenia, Autograph Collection.

Our bedroom sizes do not usually affect our overall guest’s experience, and often they comment on the high quality of amenities provided. We offer different type of room type, from the petite single for solo travellers, to the wonderful Xenia suite. I am glad to see that you appreciated comfort and cleanliness of them.

It makes me really proud to read that our staff showed to be professional and pleasant. They are very passionate about their job, and always really motivated in preparing amazing cocktails for our guests’

I would like to take this opportunity to express gratitude for your kind words and we are all looking forward to welcoming you back soon.

Kind regards

Paolo Guarini
General Manager

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2019年7月19日的点评

上周我在414房间住了6晚,非常喜欢这家酒店。它离伯爵法庭站很近,所以你可以直接从希思罗机场乘地铁到那里,大约需要40分钟。是的,酒店和房间都很小,但除非你打算在那里呆很长时间,否则这其实并不重要。酒店周围有很多很棒的酒吧和餐馆,甚至隔壁还有一家杂货店,那里很适合买零食和水。酒店位于伦敦的西端,所以除非你需要做的一切事情都要在东区,否则我不会犹豫住在这里。工作人员很棒,早餐也很好。每个人都非常友好,我一定会再住在那里。

感谢 bman6262
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HotelXenia,捷尼亚酒店 的 General Manager,回复了这篇点评2019年7月25日已回复
Google 翻译

Dear Guest,

Thank you for sharing your experience at the Hotel Xenia, Autograph Collection.

As you mentioned, we are located at the very heart of the Royal Borough of Kensington and Chelsea, walking distance to the tube stations of Earl's Court and Gloucester Road, with great connections to Heathrow Airport and many London’s attractions.

I am so pleased to read your comments on our service. Customer service is paramount to us, and we all work hard day after day to make our guests' feel welcome at all time during their stay and ensure that their experience is memorable. Our brand signature is "Defined by courtesy, Refined by culture" and as such, we strive to make sure that our guests live and breathe this mission by feeling welcome and looked after at all time.

Thank you once again for your review, and I look forward to welcoming back again soon at Hotel Xenia, Autograph Collection.

Kind regards

Paolo Guarini
General Manager

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2019年7月2日的点评

之前我住过这家酒店,很享受。但是我5月再来的时候,酒店给我安排了一个底层的房间,一扇小窗高高在上。感觉像是监狱。我一直关着百叶窗,因为窗外只能看见从前台通往吸烟区的金属台阶。离开之前我花了好些时间仔细填写了客户问卷,不过没有收到酒店的反馈。

感谢 SMHsoa
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
HotelXenia,捷尼亚酒店 的 General Manager,回复了这篇点评2019年7月4日已回复
Google 翻译

Dear Guest,

Thank you very much for your recent stay at Hotel Xenia, Autograph Collection and kind feedback.

Our priority is to make our guests’ stay a fully enjoyable experience, and I am disappointed to learn that your experience didn’t meet expectations.

Our Team is always willing to assist and offer alternatives. After checking the required details, as per my understanding no feedback was given throughout your stay and also upon check out. We would always endeavour to address any concerns or issues our guests have whilst in house. We are sorry this did not happen in your case.

The guest questionnaire provided is a tool, where guest can leave important comment for us to improve our performance and be informed during and about the guest’s stay. However, please note that unless agreed by ticking the acceptance box in the form, we are not allowed to contact guest for any reason. This is for GDPR regulation.

I do hope to have the opportunity to welcome you back to the Hotel Xenia, Autograph Collection in the future to regain your trust. Please feel free to contact us directly upon booking, so that we can make sure your stay is fully enjoyable and closer to our usual high standard, as you witnessed in the past.

Kind regards,

Paolo Guarini
General Manager

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2019年6月24日的点评 通过移动设备发表

我和妻子刚从伦敦的这家旅馆度完了一个愉快的周末,然后回来参加比利·乔尔的音乐会。这家酒店地理位置优越,员工热情友好,乐于助人。我们的房间非常干净,一尘不染,虽然我们在一层,面对着热闹的克伦威尔大街,但窗户的隔音效果非常的好。我们听不到任何交通的噪音,在舒适的大床上睡了一个好觉,然后在通风又明亮的阳台上吃了一顿丰盛的早餐。停车场价格合理,离当地的圣斯伯里超市只有2分钟的步行路程。即使我在办理入住手续的时候忘记了通知酒店,他们还是在周日的时候特意向圣斯伯里超市解释了我的情况,免去了我昂贵的罚款!非常感谢捷尼亚酒店的每一位员工,感谢你们给了我们一个如此棒的周末。

感谢 Mark W
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
HotelXenia,捷尼亚酒店 的 General Manager,回复了这篇点评2019年6月28日已回复
Google 翻译

Dear Guest,

Thank you for sharing your experience at the Hotel Xenia, Autograph Collection.

It fills me with great pride to learn your experience with us met your expectations and you had enjoyable and memorable weekend in London.

I am glad you appreciated our services throughout your stay. Our brand signature is "Defined by courtesy, refined by culture" and as such, we strive to make sure that our guests live and breathe this mission by feeling welcome and looked after at all time.

I would like to take this opportunity to thank you again for your review and I look forward to welcoming back again soon at Hotel Xenia, Autograph Collection.

Kind regards

Paolo Guarini

General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月11日的点评 通过移动设备发表

第二次住在捷尼亚了,这次入住真的很愉快。几年前我在这里的第一次入住就很愉快,这家酒店仍然很不错。员工非常优秀。我欣喜若狂,可以在夜航航班后的早上8点就入住我的房间。总的来说,我强烈推荐这家酒店给要住在伦敦的所有人。唯一让人失望的是早餐,几年前的早餐五星级的,但这次似乎是一份二至三星级的早餐。

1  感谢 scarr663
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HotelXenia,捷尼亚酒店 的 General Manager,回复了这篇点评2019年5月13日已回复
Google 翻译

Dear Guest,

Thank you very much for your review regarding your recent stay at Hotel Xenia, Autograph Collection.

I am glad to read that you find the staff excellent. We put customers at the heart of what we do and are committed to make sure that all our guests leave with happy memories.

Our breakfast includes a variety of choices, both cold and hot: a selection of continental items including cold meats and cheeses, fresh sliced fruits, several juices, pastries and homemade cakes, an excellent variety of natural honey and marmalade, baked products and a hot selection of traditional dishes. I am sorry to read that this time breakfast selection did not satisfy you fully. We will discuss this with our Chef and Restaurant department to implement any positive change.

The Xenia team is committed to deliver an exceptional experience and finds always creative ways to exceed the expectations of our valued guests. We appreciate your honest feedback, which help us to identify areas of opportunity for us to improve the guests’ experience.

Thank you again for your time spent in reviewing the Hotel Xenia, Autograph Collection and I hope to have opportunity to welcoming you back, whenever your travels bring you back to London.

Kind regards

Paolo Guarini

General Manager

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