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1 - 6 条点评,共 5,730 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月24日的点评 通过移动设备发表

由于我们是在最后一分钟预订的,所以我对这家酒店的客房以及SPA服务的便捷性十分震惊。我们订的是一间总统套房(面积很大),另外还为我们每个人提供一小时的按摩服务。酒店实在是完美无暇,服务一流,无可挑剔。在我们入住期间,我们得到了酒店工作人员无微不至的照料。SPA服务真的很棒,我们很享受。我们还可以在房间里点下午茶,我非常满意。总而言之,这家酒店是我们在英国住过的最好的酒店之一,在不久的将来我们肯定会再次预订。非常感谢你们让我们在这里度过了如此美妙的时光!

感谢 V6087RXwilld
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Grand-York,约克格兰德水疗酒店 的 Guest Relations Executive,回复了这篇点评2019年10月24日已回复
Google 翻译

Good afternoon V6087RXwilld,

Greetings from The Grand.

Thank you for choosing to stay with us.

It is our pleasure to read your review and I would like to thank you for your time. I am very happy to read that you enjoyed all elements of your stay at The Grand and your fantastic remarks make my team very proud, including our beautiful Spa.

Our room's provide you with the highest levels of elegance and comfort, therefore we thank you for acknowledging these beautiful details and we are happy that they enhanced your stay.

We understand the importance of quality dining and we take great pride in presenting you with only the finest ingredients, especially within your Afternoon Tea experience.

I will definitely share your positive remarks, as this gives us great job satisfaction and even more motivation in our mission to remain the best at what we do.

Once again, thank you for your review and we hope to welcome you back in the near future.

Kind regards,

Catherine Jayne Herbert

Guest Relations Executive

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月19日的点评 通过移动设备发表

我们在这家大酒店的第一次住宿,真的是超出了我们的预期的。 我们是住在一个巨大的行政办公室房间内的,里面是非常干净、非常安静的。 我个人觉得唯一的遗憾就是,我没有要求在酒店的历史区域内订一个房间...我是一位铁路历史学家。 我原先没有咨询,这完全是我的错。 这家酒店新的附属建筑仍然是有着一套非常漂亮的房间的。 只有看到了浴室才能相信,这是为我们这些通常支付3星或4星住宿费的人,而准备的超级奢侈豪华的五星级酒店房间。 这边为我们准备了大量的毛巾、华丽的亚麻床单,我的夫人是对于这边可供使用的织物调节剂表示出大大的称赞的。 房间内在坚实的那一面是放着一张舒适的床的,真的是很棒的款待。 另外很值得一提的是,住在这边是没有光污染的,由于这边的窗帘是很棒的,即使到了上午9点,我们也是无法分辨是到了白天的。 这家酒店是拥有着一流的服务人员和高效的员工的,是名副其实很棒的。 我们是很早就到达了的,是可以把行李留给门房处理的。我们是在下午6点左右到此办理了登记入住手续的,行李已经在我们精心准备的房间里享受着新环境了。 我们到了晚上7:30出去吃饭了,回来时床铺是已经为我们铺好了的,所有的东西都是被重新装满过一遍的。 这家酒店显然是能够以注重细节而自豪的。 我们对于这家酒店是非常满意的,尽管乔还问了我们下次是否可以住在6号房间。 我们是一定会回来住宿的,也许有点反季节,但也是很推荐尝尝这边美味的早餐的。 哈哈,我们在比赛中即使赢得了钱,也是不够支付的。

感谢 thenewromantics
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Grand-York,约克格兰德水疗酒店 的 Guest Relations Assistant,回复了这篇点评2019年10月20日已回复
Google 翻译

Dear thenewromantics,

Greetings from the Grand!

Thank you very much for taking the time to share your review. Your feedback means a lot to us and helps us provide exceptional service.

Once the 'Palace of Business' for North Eastern Railway, our property has lots of history all the way back to 1906. To this day we try to share the beauty and history of our hotel and of York with each person that is welcomed through our doors. We have made note that you would like to experience the rooms in the original building and will proceed accordingly on your next stay with us.

All of our bedding was specially picked to ensure that each of our guests has the most comfortable night sleep possible and we are pleased that you can agree with us.

We are so pleased that our hard work has not gone unnoticed and that you felt so comfortable throughout your stay. As a team, we all go above and beyond to ensure that each one of our guests receives a grand experience that is both memorable and refreshing.

We can now confirm that we do offer even more breakfast options in our 1906 Bar should you not require a full breakfast. This new menu keeps things simple with such things as a selection of pastries or traditional beans on toast.

It is our goal to exceed our guests’ expectations and provide that extra special service that makes it a five star experience.

Thank you once again for your review and we hope to have the pleasure of welcoming you back in the near future.

Kindest regards,

Edward Gough,
Guest Relations Assistant.

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2019年8月30日的点评 通过移动设备发表

入住日期:2019年8月
旅行类型: 结伴旅行
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Grand-York,约克格兰德水疗酒店 的 Guest Relations Executive ,回复了这篇点评2019年9月1日已回复

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月6日的点评

这家酒店让我想起了一位女演员,她在她那个年代很漂亮,然后你看到她的照片也很不错,但是实际见到会发现她饱经风霜。这就是这家旅馆的样子。从外面看,它很棒。然而,当你深入体验这里的时候,它外在的美感就大打折扣了。房间很干净,很宽敞(卫生间和淋浴区分开,这很好),但家具陈旧褪色,感觉有点破旧。我入住这家酒店用的是积分兑换。如果我是付了钱住这里,我一定会大发牢骚。

1  感谢 europhile105
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Grand-York,约克格兰德水疗酒店 的 Guest Relations Executive ,回复了这篇点评2019年7月8日已回复
Google 翻译

Good afternoon,

Greetings from The Grand,

We hope that you are having a great day so far.

Firstly, I would like to thank you for choosing to stay with us and submitting your feedback regarding your recent stay with us.

Our charming Hotel was established in 1906 and we take pride in honouring its original features. Of course, we understand that over the years we need to make enhancement's to particular features, including furniture and our maintenance do proactively look out for those. We do take action where needed and I would like to sincerely apologise for any disappointment, as your feedback is key and extremely important for us.

We have extended our property and included a more modern feel, in the 'Roman House' wing. It's understandable that everyone has their personal preferences in taste and we do feel that it is a nice contrast for those who are still wanting to experience The Grand.

The housekeeping team works extremely hard to uphold our high levels of cleanliness and it is fantastic that this reflected clearly upon your stay.

Once again, thank you for you for all your feedback and we hope to welcome you back in the near future.

Kind regards,

Catherine Jayne Herbert

Guest Relations Executive

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月31日的点评

又是一个超级享受的周末在这个酒店。工作人员额外努力,与其他酒店相比,这一点尤为明显。行政客房和休息室、酒吧、门房、接待处、早餐均为最棒的。这是我第三次来。强烈推荐。

感谢 Familyguy98
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Grand-York,约克格兰德水疗酒店 的 Guest Relations Manager,回复了这篇点评2019年6月1日已回复
Google 翻译

Greetings from the Grand.

Thank you for staying with us and it is wonderful to hear that we have met and exceeded your expectations yet again.

It has been our pleasure to look after you and we look forward to welcoming you back soon to the Grand and our lovely city of York.

Kind Regards,

Hester de Groot
Guest Relations Manager

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2019年3月2日的点评 通过移动设备发表

这家酒店的建筑从外到内都令人印象深刻。门童接待了我们,并且帮助我们停好了车,在这里住的两天时间里,他们处处都帮助了我们,不用我们自己出力。酒店员工非常专业,乐于助人。酒店距离约克城内的所有景点都很近,步行即可到达。我们的房间非常大,非常舒适。我的丈夫享受了水疗按摩,我们都去了泳池游泳。整个体验都非常好。酒店的食物很美味,早餐选择多样。总的来说,这是一次极其放松的入住体验,我们还会再来的。

感谢 RebeccaBlueSky
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Grand-York,约克格兰德水疗酒店 的 Guest Relations Executive ,回复了这篇点评2019年3月3日已回复
Google 翻译

Good morning Rebecca,

Greetings from The Grand Hotel and the beautiful city of York.

It gives me great pleasure to read your glowing review and I would like to thank you for taking to submit this.

I am pleased to read that you found my team very accommodating and provided the best service possible. As a team, we work extremely hard to ensure that you have a seamless stay with us and feel at home.

Our luxurious and spacious rooms provide you with the perfect setting for relaxation and we are pleased to know that we really delivered in service and quality.

All of your comments will be shared with the team and the relevant departments.

York really is a fascinating city and I do hope that you enjoyed the attractions on offer.

Thank you for your kind words and we hope to welcome you back in the near future for another fabulous stay.

Kind regards,

Catherine Jayne Herbert

Guest Relations Executive

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