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Dear Peter G,
Thank you for leaving us a feedback. Providing excellent customer service and comfortable accommodation are some of the things we pride ourselves in and we are sorry to read that in this case you feel we have fallen short of your expectations. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in effort to obtain more information.
I look forward to hearing back from you very soon and be of further assistance.
Thank you for taking the time to write a review of your recent visit to our hotel. We appreciate you taking the time to do this and have taking on-board your information regarding the decor. If i can personally be of any further assistance please don't hesitate to contact me directly at email@example.com
Thank you for your wonderful feedback regarding your stay at the Holiday Inn York.
We take all feedback very seriously and it is great to read that you had enjoyed your visit to our hotel.
We hope that we get the pleasure of welcoming you back to our hotel in the near future.
酒店所有员工都值得表扬。 他们的服务一直都很出色。 我希望这家酒店的老板会善待这些员工----他们是酒店的（宝贵）财产。 这里的食物也非常好吃。 房间也很好----房间虽普通，但是干净而又舒适。强烈推荐这家酒店。
Thank you for taking the time to tell us about your experience at Holiday Inn YORK.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or firstname.lastname@example.org.