Hi susan o,
Thank you for staying with us and for taking the time to share your recent experience at our hotel. While we appreciate your generous individual ratings toward our property's overall cleanliness and level of service rendered by our hotel staff members, It is regrettable to learn that the bed and air conditioning system fell below your expectations. Allow me to apologize for any inconvenience you may have experienced. Rest assured, we take our guest comments very seriously and always strive to provide a wonderful stay. I have faith in our hotel that they will continue to do their best to improve our amenities and services.
Once again, thank you for sharing your feedback. I truly hope that we will have a chance to make it up to you and provide you with a better stay in the future.
Hi Louise J,
Thank you for your candid review and for staying with us. We appreciate all feedback, both positive and constructive. I am very sorry to hear about your experience while staying with us. We strive to leave our guests with a positive lasting impression and can see that we have fallen short of our goal, particularly the issue you had with the bathroom, the noise and the quality of breakfast. Your feedback will be shared within our management teams so we may work towards improving the areas that you have noted.
Again, many thanks for the feedback and for staying with us. I hope that you will consider us again if your travels bring you back to our area. Have a wonderful day!
Thank you for your feedback regarding your stay at Holiday Inn Express Shrewsbury, UK. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate you nice comment about cleanliness and room size.
However, on behalf of the hotel, I'm sorry we fell below your expectation regarding room service. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.
Thank you so much for taking the time to review the hotel, we are glad that you enjoyed your stay and that we could accommodate your request, we are pleased to hear that you will be staying with us again and look forward to welcoming you back soon!