Thank you for your comments. We are glad to hear that you found Thermae Bath Spa to be clean and members of our staff to be friendly and helpful.
We acknowledge your remarks on the waiting time for entry into the spa. As Bath is a popular destination for days out and short breaks, Saturdays & Sundays tend to be the busiest days at the Spa, however there can also be the occasional busy period during the week. We are constantly mindful of the number of visitors admitted into Thermae Bath Spa and we apologise if you felt the experience you had was not worth the wait.
Once again, thank you for taking the time to review Thermae Bath Spa. We hope you will consider visiting again in the future.