Hi saishaw,
Thanks for choosing the Holiday Inn Express Newcastle - Metro Centre for your lodging needs, it's nice to receive feedback from you. We pride ourselves in providing friendly accommodations and that in mind, I am glad you found our staff hospitable. On the downside, please accept my sincere apologies for the inconvenience caused by the noise and overall room upkeep. The situations you described are certainly not what we expect and be assured that this will be shared to the management so we may monitor and improve on these areas.
Once more, I appreciate that you have brought these to attention and I hope that you find your way back to us for a chance to make your next stay better than the last.
Warm Regards,
Jillian I
Case Manager
IHGService